Mental Health Customer Service
Resume:
Debra Kay Jones
Fort Wayne, IN 46818
Mobile: 740-***-****
Email: *********@*****.***
Work Experience:
Kohl’s - Chillicothe, Ohio 45601
Cashier: Provided customer service, team player, completed change orders, processed Kohl’s credit applications to customers, placed items on hold for 120 days, distributed kohl’s cash, applied coupons, and counted down cash registers.
Mental Health Careline Service - VAMC Chillicothe, Ohio 45601 08/2016 - 09/2022 (Retired)
Administrative Support Assistant: Received visitors/patients, answered telephone calls, referring callers to appropriate areas and conveyed messages. Consistently communicated and treated Veterans, their families and staff in a courteous, tactful, and respectful manner. Primary time-keeper - maintained accurate time cards and held responsibility for all the time and leave records. Served as TMS Administrator - entering education activities, running reports and tracking mandatory training requirements for staff. Responsible for typing committee minutes for the mental health department. Proficient in typing, record management and use of general office equipment. Distributed mail to departmental staff. Proficiency in spelling, grammar, punctuation skill and formatted appropriate to the mental health department. Updated employee files with accuracy and efficiency. Updated calendar regarding meeting appointments for the Chief Mental Health Service. I am familiar with the use of Microsoft Word - when transcribing staff minutes and service quality steering committee minutes ensuring proper grammar, punctuation, accuracy, and format.
Pathology & Laboratory Service - VAMC Chillicothe, Ohio 45601 08/2011 - 08/2016
Administrative Support Assistant: Received visitors/patients, answered telephone calls, referred callers to appropriate areas of the lab and conveyed messages. Consistently communicated and treated Veterans in a courteous, tactful, and respectful manner. Reviewed patient records and looked up patient lab orders by utilizing VISTA and CPRS programs. Primary timekeeper for lab service. Entered educational activities, ran reports and tracked mandatory training requirements. Knowledge and ability to plan effectively, set priorities, coordinate activities and have a high degree of skill in oral and written communications. Responsible for typing all documents generated in the service, e.g. memoranda; procedure manuals, meeting minutes, correspondence with other departments and administration. Responsible for editing and proofreading all documents prepared for completeness and accuracy. Proficient in typing, record management and use of general office equipment. Assisted with document preparation, file competency assessment reports according to established VA policy guidelines. Geriatrics & Extended Careline Service - VAMC Chillicothe, Ohio 45601 04/2005 - 08/2011
Primary timekeeper - Maintained accurate time cards and responsible for all time and leave records and computerized input. Responsible for answering and screening incoming calls and directing or communicating said calls to the appropriate personnel. I utilized Microsoft Word, Microsoft Outlook 2003, Microsoft Excel, VISTA, healthcare Education/LMS (Learning Management System Administrator programs. Knowledgeable and proficient in the use of DHCP, including terminology, hardware and software system structures. Maintained inventory of forms and supplies necessary for the operation of the office. Ordered equipment as requested, obtained stock number sources and other necessary information to complete requests. Served as the service ATTS data entry official, ensured that all the service training and/or mandatory training was promptly and properly entered and attended by service employees. Coordinated all aspects of travel which may included making hotel reservations, seminar/workshop registrations. Responsible for the formulation and implementation of an annual budget in excess $2.5 million. Monitored each control point carefully to ensure that there were funds to cover commitments. Promptly notified Fiscal Service when funds needed to be shifted among the contract programs control points. Prepared and maintained a computerized budget/accounting system that was extensive and complicated for obligation, control and projections accounts. Utilized the IFCAP system and the FEE system. Demonstrated accuracy in certifying and authorizing payments to vendors, including nursing homes, adult day care facilities and home health agencies. Demonstrated the ability to develop spreadsheets as well as financial budgetary reports including the monthly contract nursing home activity report. Prepared SF52’s and SF 182’s (training forms) and made corrections to the policy memorandums or the service.
Prepared and formatted the missing orders form for the lab blood drawing room (PLMS) - this form was used when Veterans would come into the lab and there were no orders in the VISTA computer system. The Veteran was given this form to take to their Primary Care Team so that lab orders could be entered in the computer so the Veteran could have their blood drawn. Responsible for reporting the monthly and quarterly Laboratory Workload by capturing the LMIP data collection through the VHA Service Support Center (VSSC) website to obtain the patient census items. PIV Sponsor - determined if the applicant/new employee is authorized to be issued a PIV Card, non-PIV card, flash badge, current employee, VA contractor or affiliate/volunteer had a current background investigation on record. Sponsored the applicant by entering his or her sponsorship information into the PIV System, provided a copy of the PIV privacy policy to the applicant, remained aware of the applicant’s status and continued the need for holding a PIV card, recover terminated PIV Cards from departing staff and sent these items to the closet Badge Office, initiated renewals/reissuances for current or previous cardholders, and remind the applicants to bring two forms of ID to his/her appointment. Responsible for keeping an electronic calendar for the Lab Manager and Timekeeper’s Calendar which included scheduled meetings and employee leave requests which was updated on a daily basis.
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