Customer Service Employee Relations

Ramya Mothukuri

(P) ***- *** - **** – Email- *************@*****.***

PROFESSIONAL SUMMARY

Detailed-oriented and highly organized HR professional with extensive experience in HR Data Management, employee relations, and HR Service delivery. Successfully meets deadlines. Develop and implement process improvements to enhance administrative efficiencies while ensuring customer satisfaction. Motivated by results, and successfully supporting organizational objectives and initiatives. Key strengths and capabilities include.

Education- Masters Degree in Information science and Management

Related Coursework - SAP-Ariba • SAP-CPI(Certified) •Success Factor

Computer Skills-Microsoft Office Suite • WORD • EXCEL • PowerPoint • Outlook

EMPLOYMENT HISTORY

Marks May 2022 – Current

Administrative- Leave and Benefits Coordinator

Effectively administer all leave of absence requests, including medical, personal, disability, FMLA and reasonable accommodation requests under the ADA, in accordance with company policy and applicable law •

Provides exceptional customer service to employees from a diverse organization that are seeking information relevant to HR programs.

Process employees going out and coming back from various types of leave and ensure that their pay is administered correctly for the duration of their leave.

Provide employees with the most accurate information when they call in to the Human Resources Shared Service Centre.

Work with Payroll and external disability vendor to ensure employees on leave are paid accurately

Serve as a key resource in leave and benefit programs across Building Services Division and as second level point of contact for employee benefit inquiries.

monitor and make recommendations for process improvements to improve leave administration delivery

7- Eleven OCT 2021- March 2022

Sales Associate

Greet and help customers with product locations and information.

Maintain a clean and hygiene environment.

Stock and merchandise products.

Operate register.

Electronic check-in of delivered products.

Manage skip orders.

Providing exceptional customer service to ensure that customers are satisfied with their shopping.

Helping customers in finding the products they are looking for and making recommendations based on their needs.

Freddy’s-USA SEP 2019- May2021

Shift Supervisor

Handled Customer Orders, advise on specials, and modify order as per customer needs.

Managed over 50 Cash and card Transactions daily.

Handled customer complaints and requests professionally and escalated to Manager when needed.

Introduced Children’s Menu option that sold more than the previous option.

Managed overall technical operation and efficiency of the restaurant from managing cash and credit transactions to bearer of hospitality. Maintain successful execution of the Hotline and Cold Line orders.

KIMS Hospitals-India May 2018-FEB 2021

HR-Consultant

Maintain accurate employee records and HR master data within SAP HR systems.

Ensure compliance with local labor laws, payroll regulations, and corporate HR policies.

Conduct data audits to maintain accuracy, integrity, and security of HR information.

Manage time tracking, attendance, and leave policies within SAP Time Management.

Oversee payroll processing using SAP HR Payroll, ensuring accurate wage calculations, tax deductions, and benefits administration.

Ramya.Mothukuri

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