Human Resources Customer Service

THERESA MORAN 305-***-**** *********@*****.***

Objective

A results-driven professional with over 20 years of experience in project management, retail operations, and team leadership. Adept at managing complex projects, overseeing office operations, and enhancing productivity in both in-person and remote environments. Highly skilled in human resources, sales and marketing, customer service, training, loss prevention, and administrative support. Bilingual in English and Spanish, with a proven ability to communicate effectively in diverse, multi-cultural settings. Core Competencies

• Project Management

• Retail Operations

• Multitasking & Time Management

• Team Leadership & Development

• Human Resources Management

• Loss Prevention & Shrinkage Control

• Client Relations & Customer Service

• Financial & Budget Management

• Strategic Planning & Problem Solving

• Bilingual: English & Spanish

Professional Experience

Sullivan Hardware

Assistant General Manager

January 2024 – Present

• Innovative Catalog Development: Created a comprehensive product catalog featuring high- quality images and detailed descriptions, boosting visibility and improving communication with both customers and sales representatives.

• Quality Control Leadership: Established a robust weekly quality control process to ensure products met the highest standards, enhancing customer satisfaction.

• Vendor Relations: Cultivated strong relationships with national and international vendors, successfully navigating supply chain challenges to meet diverse customer demands.

• Operational Efficiency: Led quality control for new products and conducted audits, optimizing operational productivity and reducing costs.

• Sales Process Optimization: Streamlined the sales process by developing detailed client quotes, which strengthened relationships with vendors and sales teams.

• Financial Management: Managed banking operations and inventory catalogs while overseeing the successful execution of 17+ projects simultaneously.

• Team Leadership: Supervised a team of 10 employees, providing mentorship, training, and resource management to meet annual budget goals.

• Supply Chain Management: Addressed and resolved supply chain challenges, improving communication across departments and using data analysis to drive business decisions. Starbucks Coffee

Multi-Unit Store Manager

August 2021 – Present

• Multi-Unit Oversight: Managed the operations of 12+ stores, ensuring consistent quality, operational efficiency, and customer satisfaction across all locations.

• Training & Development: Led the training of leadership teams across multiple stores, instilling company standards and best practices.

• Loss Prevention & Shrink Reduction: Conducted loss prevention audits across a 12-store district, training managers on stock control and reducing shrinkage.

• Collaboration with Corporate: Worked closely with corporate teams to develop effective communication channels for sharing wins and addressing opportunities.

• Operational Excellence: Managed all operational aspects, including payroll, HR decisions, product quality, and customer satisfaction.

• Marketing Strategies: Implemented visual and marketing strategies to drive brand consistency and engage customers.

• Financial Management: Oversaw store financials, ensuring profitability and controlling costs to meet business goals.

• Sustainability Initiatives: Led food waste reduction efforts, aligning with corporate sustainability goals and reducing waste across stores.

Armani Exchange

General Manager

May 2018 – August 2021

• Retail Operations Management: Managed a high-volume store, ensuring operational efficiency, exceptional customer service, and sales growth.

• Shrinkage Reduction: Collaborated with the Loss Prevention team to implement shrink reduction strategies, achieving a significant decrease in loss.

• HR & Employee Development: Directed employee engagement initiatives, performance management, and professional development, fostering a motivated and high-performing team.

• Visual Merchandising: Ensured that store visual standards were met, while also revamping documents to enhance employee performance.

• Team Building: Promoted a positive work environment through effective communication and team-building activities, increasing employee retention. Best Buy Mobile

Multi-Unit Store Manager

October 2012 – May 2018

• Multi-Unit Leadership: Managed operations across four stores, ensuring consistent performance and operational excellence.

• Talent Development: Led initiatives to identify and develop talent, preparing team members for leadership roles and career advancement.

• Financial Management: Managed profit and loss (P&L), driving financial performance through strategic planning and sales targets.

• Sales Optimization: Developed and executed sales plans, making data-driven adjustments to consistently exceed targets.

• Operational Leadership: Oversaw all aspects of store operations, including opening and closing procedures, housekeeping standards, and inventory management.

• Training & Development: Provided ongoing sales and technology training to store teams, ensuring up-to-date knowledge and customer service excellence. Education

Miami Senior High School – Miami, FL

General Studies

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