Customer Service Call Center

E X P E R I E N C E

TRAINING COORDINATOR/DIRECT CARE PROVIDER I 6/2013-6/2019

InCommunity Atlanta/Roswell

Viewed New Hire Onboarding paperwork for accuracy

Facilitated training (classroom or individual) assists NCI Instructors with training and serving as a proctor

Proactively/actively advised employees of re-certification renewals and scheduled training

Coordinated travel arrangements (Air/Ground Transportation and Hotel JUNE GILES

( 4 0 4 ) 3 1 2 - 2 3 3 7 - J . D I G I L E S @ G M A I L . C O M A D M I N I S T R A T I O N / H U M A N R E S O U R C E S / P A Y R O L L C U S T O M E R S E R V I C E / T R A I N E R

T E C H N I C A L S K I L L S

Microsoft Office 365

TalentED

ADP, PeopleSoft, Paycor

iCIMS

Munis

LMS System/Relias Learning

Copier/Fax/Scan

E D U C A T I O N A N D

C R E D E N T I A L S

P R O F E S S I O N A L

S K I L L S

Administration

Employee Relations

Staff Development and Training

Payroll

Calendar Management

Travel/Transportation/Event

Planning

Extensive Customer Relations

Candidate Sourcing &

Screening

Inventory

Project Management

Team Building

Communication/Writing Skills

P E R S O N A L S K I L L S

Reliable and Professional

Dedicated and Dependable

Deadline Driven

Organized

Time Management

Team Player

Adaptable

Self-Starter

Atlanta Technical College

Phlebotomy Techncian

Essex College of Business

Business Administration

Kimco Facilities Services

SITE ADMINISTRATOR/HUMAN RESOURCES ASSISTANT - 7/2019-11/2021 Provided administrative support to the company's District Manager, Area Managers and Recruiters with day-to-day operations as needed Facilitated New Hire On-Boarding and Exiting procedures Provided continuous open communication with staff

Employment I-9 administration and E-Verify work authorization Assisted employees with completing State/Federal Tax forms Handled payroll for 100+ employees, time corrections, vacation and time off request approvals

Maintained employee roster by departments, shifts and employee status Provided hands-on training for a new hire to access MyAdp and set up Assisted all new employees with benefits enrollment and updated changes for existing participants during open enrollment

BGDC Distribution (formerly Americold Logistics)

HUMAN RESOURCES COORDINATOR 6/2022 - 2/2023

Scheduled New Hire Onboarding and facilitate instructions for completing I-9, federal and state taxes, and E-Verify work authorization New Hire orientation package and facilitated the policies and procedures, benefits packages, which include FMLA, Short/Long-Term Disability for union and non-union employees

Handled confidential information, created badges and security access for new and current employees

Processed attendance, performance, and point systems tracking Assisted with clerical duties, employee verifications, garnishing wages ie; child support and bankruptcies

Clayton County Public Schools

HUMAN RESOURCES ASSISTANT 5/2023 - PRESENT

Offer administrative support to the Division of Human Resources in Staffing, Benefits, Certifications, and Payroll and other departments throughout the District which includes Records, Student Services, Registrations and Transportation

Supporting the New Hire Onboarding process and use of platforms to ensure task completions of documents uploaded and verified. Provide technical support for TalentED, Employee Self-Service, and other applications as needed

Responds to in-person, by telephone, and/or email from faculty, applicants, retirees, parents and students with inquiries providing directions to resolve concerns

Light independent judgment and decisions made on an as-needed basis to establish the operation of the office

Provide quality customer service for the Division

C E R T I F I C A T I O N A N D

T R A I N I N G S

Criminal Justice for Information

Security Training

Building Positive Relationships

with Colleagues and Staff

Effective Communication

Best Practices for Effective

Organization

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