Customer Service Inventory Management

**** ****** ******* **, *******, USA, ***** •

************@*****.*** • 817-***-****

LASHONDA JOHNSON

Customer Service

PROFESSIONAL SUMMARY

Customer Service professional with extensive expertise in conflict resolution and time management, leveraging 16+ years of experience to enhance customer satisfaction and streamline operations. Demonstrates a strong ability to implement innovative sales techniques and inventory management strategies, ensuring efficient service delivery and customer retention. EMPLOYMENT HISTORY

FRONT END ASSOCIATE Sep 2024 - Present

Spec’s Fort Worth

CUSTOMER SERVICE Jan 2016 - Apr 2022

Penny Mac Fort Worth

CUSTOMER SERVICE Aug 2014 - Oct 2015

Covel Fort Worth

2ND LEVEL ASSOCIATE Nov 2008 - Apr 2014

Bank of America Fort Worth

SKILLS

Conflict Resolution (Expert), Time Management (Expert), Team Collaboration (Expert), Problem Solving (Expert), Sales Techniques (Expert), Inventory Management (Expert), Customer Retention (Expert), EDUCATION

DIPLOMA

Trimble Tech

Train cashiers to enhance efficiency and accuracy at Spec's. Manage product orders, ensuring timely restocking and availability. Oversee merchandise shipping and receiving for seamless operations. Balance tills daily, ensuring accurate financial reporting and accountability. Implement effective upselling techniques, boosting sales. Proactively address customer inquiries, resolving issues promptly to ensure satisfaction.

Guided customers in resolving escrow discrepancies, enhancing online navigation skills. Supported homeowners in PMI and MIP removal, ensuring seamless auto-payment setups. Facilitated website navigation and payment processes, improving customer satisfaction. Resolved complex customer inquiries, enhancing satisfaction rates. Streamlined processes, reducing average call handling time significantly.

Handled calls and emails to secure mediation approvals, enhancing process efficiency. Coordinated with claims adjusters to ensure timely escalation and resolution of issues. Improved communication channels, resulting in faster mediation authorization. Streamlined referral processes, contributing to a more efficient workflow. Streamlined mediation approval process, reducing turnaround time and enhancing overall efficiency in claims resolution. Managed escrow accounts, ensuring accurate tax and insurance payments. Provided detailed breakdowns for payment adjustments, enhancing client understanding. Updated tax bills and insurance amounts, maintaining compliance and accuracy. Resolved discrepancies in escrow balances, improving financial accuracy. Collaborated with teams to streamline payment processes, boosting efficiency.

Contact this candidate