Front Office Desk

Curriculum Vitae

It's an honor for me to introduce this C.V. with my personal information to apply to work in your group as an employee contributing in the development

of this corporation in tourism department)

PERSONAL DATA

Name: Hussein Refaat Ahmed Amin

Current Location : Cairo, Egypt

Nationality : Egyptian

Date of Birth : 08 April 1984

Civil Status : Single

Languages Spoken : Arabic, English

Telephone : 022*******

Mobile : 010********

Email : *******.********@*****.*** com

EDUCATION

-Sheraton Institute: Tourism and hotels Institute

-Department: Hotels Management

-Accumulative Grade: Good -Year of Graduation: 2007

CAREER OBJECTIVE:

•Intend to build a career with leading corporate with Hi-Tech environment with committed and dedicated people, willing to work as a key player in challenging and creative environment.

•To have a good experience in a reputable place and to share its success with my previous experience.

•To find a challenging position to meet my skills, education and experience.

Long term goal is a senior management position in the front Office department

INTERESTS

-Swimming, music, reading

SYSTEMS

-Microsoft Office (windows3.11, 98, Xp, excel, PowerPoint &outlook

3.11, 9x), I.D.S: Operation system Internet Access,

-(ONQ HILTON WORLD WIDE SYSTEM), (Fidelio), (Opera System), (I.D.S system) & (Comsys System). Opera cloud

-G.D.S system (Amadeus & Saber )

WORK EXPERIENCE:

Conrad Sharm-Elsheikh

- Front Desk Agent 08/2006 -09/2008

Conrad Cairo 10/2008 -01/2010

-Front office agent

Hilton Jeddah

-Front OFFICE SHIFT LEADER 02/2010 -11/2011

Hilton Dubai Jumeirah resort& residence

-Front desk Supervisor: 12/2011 - 11/2014

-Trainer to all Trainees:

Souq Waqif Boutique Hotels (SWBH):

-Front Office Supervisor: 12/2014 -06/2015

-Night Manager: 06/2015 - 12/2016

Fairmont Nile City Hotel:

-Rooms Controller 03/2017 - 12/2018

-Renaissance mirage Hotel: 02/2019 - 08/2021 Rooms Controller

EWAA EXPRESS Hotel (Tabuk) 11/2021 - 08/2023

-Hotel Manager

EWAA EXPRESS Hotel (Buraidah) 08/2023 - 06/2024 -Hotel Manager

Training:

-Training Course in Bellman and Concierge Department in (Conrad Sharm-Elsheikh Hotel for 6Months)

-Training Course in Telephone Operator and reservation for 7 Months at (Dreams Beach resort Sharm-elsheikh) -Hilton Standard Procedure

-Handling Complains- Exceeding guest Expectations/Going to the extra miles

-Train the trainee

-Communication Skills

-Presentation Skills

-Oz training

-Mastering the Art of Service

-Hilton Honor program

-Hospitality Training

-Eye contact skills/Body language skills

-Telephone Behavior Skills

-Make it right

-Going to the extra Mile

Personal profile:

Competent, focused and experienced team member who feels that his greatest strengths are firstly his strong commitment to providing the highest level of loyalty and service to all employers, colleagues & hotel patrons. Secondly his ability to develop and maintain a close working relationship with senior managers, which in turn helps him to gain an in-depth understanding of an employer’s needs, goals and ambitions. Thirdly his habit of constantly reviewing processes and identifying ways to improve efficiency & service, thereby reducing overall costs.

Managerial & Personal skills:

· In depth knowledge of the hotel, hospitality, leisure and service sector.

· Able to tact fully resolving guest disputes.

· Deal calmly and professionally with challenging situations.

· Able to identify, understand and give priority to urgent issues.

· Extensive customer facing experience.

· Work long hours under pressure and tight deadlines.

· Strong influence & communication skills.

· Creating and implement hotel policies and procedures.

· Quickly pick up new skills & knowledge.

. Work under pressure.

. Strong commercial acumen.

Have a professional manner with an emphasis on hospitality and guest service. Calm efficient and organized. Friendly disposition with clear spoken English

Duties:

Welcoming guests to the hotel in a polite, friendly and helpful manner Dealing with late arrivals and assisting with early check-outs. Check out departing guests using the hotel’s accounting system. Taking payment from guests in the form of cash or credit cards. Answering telephone inquiries promptly & professionally & transferring calls on. Being a point of contact for guests should they have any queries. Arranging for brief tours of the hotel rooms and facilities. Operating switchboard and directing calls appropriately. Dealing with and resolving customer complaints. Checking function sheets. Managing group bookings for conferencing, the restaurant and accommodation. Keeping up to date on all hotel products, service, pricing & promotional offers. Complete the night auditing procedures with accuracy and attention to details. Maximize sales revenues through:

Up selling and marketing programmer. Provide information and literature about the hotel in person and via telephone. Ensuring all relevant paperwork has been completed in order for a smooth hand-over at the end of your shift.

Ihope that my qualifications meet your requirements. Thanks for your appreciation

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