Scrum Master Project Manager

MALACHY ODOH

Chicago Illinois Tel – 312-***-**** Email - ***************@*****.***

www.linkedin.com/in/malachy-odoh-ab852a63

Profile

9+ years professional experience working as a Project manager / business analyst / scrum master harboring skills from multifaceted enterprise systems and process utilizing waterfall and Agile methodologies to develop and implement multiple enterprise solutions.

·9 years working with various onshore and offshore resources, tracking projects, developing SOW, plans, charters and dashboards as well as leading, coaching and mentoring stakeholders and developers, managing large-scale IT projects within various environments.

·9 years’ enterprise experience with excellent communication skills working with nice/difficult stakeholders and team members in meeting deliverables.

·9 years' experience using Azure devops, Jira (Align), Service now (SNOW), office 365, confluence, SharePoint, rally, Trello, clarity, version one, AWS, Snowflake etc.

Education

·Bsc, Science Lagos State University (Accomplished)

CERTIFICATIONS:

·Project management professional (PMP) – Certified

·Six sigma green belt - Certified

·Certified SAFe® Scrum Master (SSM)

·CSM (Certified Scrum Master) - Certified

·ITIL Version 4 - Certified

·Occupational Safety and Health Administration (OSHA)

KEY STRENGTH:

·Customer Focused - Building strong customer relationships and delivering solutions.

·Plans & Aligns - Planning and prioritizing work to meet commitments with organizational goals.

·Project and people management

·Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

·Ensures Accountability - Holding self and others accountable to meet commitments.

·Drives Results - Consistently achieving results, even under tough circumstances.

·Conducting UAT testing and leading change management

·Ability to adapt quick and learn Fast.

Achievements

· Leadership & Organization Development, Organization Change & Statistics

Experience

Knowledge Square Foresight – Project Manager

May 2021 – Present

Developed and maintained project plans, outlining tasks, timelines, and resource requirements among 2 dev teams.

·Coordinated with cross-functional teams to ensure successful execution of front-end and backend development tasks.

·Acted as a bridge between business stakeholders, product owners, and the development team, ensuring clear communication and alignment of goals.

·Collaborated with UX/UI designers, frontend developers, and backend developers to facilitate seamless integration of components.

·Oversaw the quality assurance process, ensuring that project meet the required standards and are thoroughly tested before execution.

·Drove continuous improvement within the Scrum team by identifying areas for optimization and implementing changes to enhance efficiency and effectiveness.

·Established the scope of the work being requested by defining what the project will accomplish the benefits, risks, cost, and key stakeholders.

·Managed the project schedule and reports the progress of the project to leadership.

·Forecasted and managed resources and requirements to meet project goals.

·Use of Azure devops (ADO) in tracking stories, features and impediments.

·Maintained clear and open communication with the project team, management, and leadership.

·Set and manage client expectations, internally and externally.

·Communicated effectively to identify needs and evaluate alternative business solutions.

·Effectively utilized each team member to their fullest potential.

·Motivated the project team to work together in the most efficient manner.

·Kept track of lessons learned and shared those lessons with team members.

·Defined and tracks project milestones while developing, maintaining, and reporting on an overall integrated delivery plan.

·Provided consistent, timely, and well-crafted project progress status reporting and communications.

·Leveraged steering and executive committees for decision making, change management and communications.

CVS health – Project Manager / Scrum master

February 2018 – May 2021

Responsible for managing the implementation of small to medium projects, acting as technology SME and front-line contact for the customer support business unit.

·Provided professional support across the Enterprise PMO team.

·Facilitated the scrum ceremonies Daily stand up, sprint planning and review calls, backlog refinement.

·Partnered with the Customer Support leaders on internal technology systems.

·Conducted gap analysis on efficiency and process problems by conducting a thorough analysis and employing appropriate strategies for resolution.

·Analyzed and developed automated technical solutions for business processes and customer inquiries by designing workflows and routing which effectively perform these tasks.

·Implemented, designed, tested, and supported internal and customer facing case management technology.

·Developed and implemented processes, system workflows, and performance measurement systems - coordinate these projects and their interdependencies.

·Interfaced with Business Unit Leaders, and with Finance and develops ROI, IRR and other financial measures.

·Managed the project’s budget and financial performance.

·Conduct interviews, workshops, and document analysis to understand and align functionality with the requirements of our product roadmap!

·Use of JIRA and confluence in tracking features, stories and impediments.

Shell Oil and gas – Project Manager / Business Analyst

December 2016 – February 2018

Developed detailed roadmap based on user requirements and establish traceability to business vision across multiple projects from initiation through release.

·Created comprehensive documentation and workflow mapping for all stages of the research, design, implementation, and maintenance stages of a project.

·Liaised with business stakeholders to ensure clear communication of project objectives and deliverables gathering the requirements and writing all user stories and features.

·Assisted in UAT and change management for Projects.

·Collaborate on all business readiness activities including leadership and support to team members, risk assessment, end user training and testing.

·Adhered to program and project governance (controls).

·Consulted & interacted with stakeholders to clarify project scope, deliverables, timelines, and analyze risk.

·Facilitated the daily/weekly scrum ceremonies as well as ensured project was always green.

·Developed the project plan as needed to identify and organize project resources, assigning and clarifying roles and responsibilities, establish project schedule, plan for communication, risk, budget, and quality assurance

·Used presentation and communication skills and tools (JIRA) to communicate project vision and plans to team and stakeholders.

·Worked with Information Security, Networking, Operations, Identity Management, and other information technology departments to plan for proper system and security design, best practices, and service transition.

·Documented project planning in the project and portfolio management tool (Confluence).

·Created and managed project schedules encompassing development, testing, and go-live activities

·Identified and tracked customer pain-points, and gaps between business process requirements and systems capabilities

·Broke down business problems into functional and technical requirements

Chase Bank – Project Manager

June 2014 – December 2016

·Responsible for developing project plans and teamwork assignments, directing and monitoring work efforts daily, identifying resource needs, performing quality reviews; and escalating functional, quality, and timeline issues appropriately.

·Responsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of customers. Coordinates communication with all areas of the enterprise that impacts the scope, budget, risk and resources of the work effort being managed.

·Assisted Program Manager(s) in partnering with senior management of the business community to identify and prioritize opportunities for utilizing IT to achieve the goals of the enterprise.

·Managed one or more cross-functional projects of medium to high complexity.

·Coordinated tasks between various teams, developed processes, resolves issues and ensures team and customers receive required information and documentation to perform their responsibilities.

·Responsible for managing deliverables and communicating with application teams to meet project deadlines will be the main areas of focus for this person.

·Responsible for initiating and tracking communications among our customers. Provides feedback to our teams to facilitate continuous improvement.

·Managed and led complex projects through the entire project lifecycle (inception, design, development, integration and test, trial, and deployment).

·Created and tracked an end-to-end project plan (in conjunction with the scrum master and team leads).

·Led change request generation and tracking.

·Identified and managed critical path and risk areas and created risk response and mitigation plans.

·Communicated statuses on progress, risks, and issues.

·Worked with management to maintain the project-specific budget.

References will be provided upon OFFER.

Contact this candidate