Customer Service Sales Associate

AuDania Harris

251-***-**** ************@*****.*** Mobile, AL 36603

SUMMARY

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. SKILLS

Escalation Management

Customer Service

Service Recommendations

Technical Troubleshooting

Account Management

Payment Processing

Call Management

Membership Renewals

Account Updating

Product and Service Knowledge

Call Center Operations

Call Center Customer Service

Data Entry

Database Management

Brand Promotion

Eligibility Determination

Customer Satisfaction

Customer Needs Assessment

Documentation and Reporting

Customer Correspondence

Sales Strategy

Professional Phone Voice

Training and Development

Database Maintenance

Complaint Resolution

Customer Inquiries

Customer Support

Transcription

Transaction Reconciliation

CallSelect

EXPERIENCE

Sales Associate, Dollar General

Mobile, AL

Helped customers find specific products, answered questions and offered product advice. Engaged customers in friendly, professional dialogue to determine needs. Answered incoming telephone calls to provide store, products and services information. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Collected payments and provided accurate change.

Worked with fellow sales team members to achieve group targets. Answered product questions with up-to-date knowledge of sales and promotions. Developed trusting relationships with customers by making personal connections. Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Assessed customer needs to provide assistance and information on product features. Clothing Sales Associate, Ross Dress for Less

Mobile, AL

Recovered clothing items from fitting rooms and returned to specified department areas. Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.

Performed stock processing by filling and stocking floor racks and backstock racks. Processed sales transactions using POS system and returned receipts and payment cards to customers.

Facilitated positive guest experiences by promptly locating desired items for customers. Followed company standards for merchandise presentation and planograms of best apparel and displays.

Communicated item availability with retail team members and shoppers. Coordinated and merchandised seasonal collections and designs based on trending styles. Implemented store visual standards with proper product placement and advertisement displays.

Achieved personal and store sales goals with sound customer service and sales protocol. Transferred and received liquidated merchandise from outside vendors. Greeted customers to determine wants or needs.

Fast Food Cashier, Cookout Restaurant

Mobile, AL

Took orders, prepared foods and processed payments in full-service establishment. Kept customer and food preparation areas clean and well-organized. Completed opening, closing and shift change tasks by following company guidelines. Restocked workstation with supplies and communicated out-of-stock items to management. Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.

Reviewed contents on food trays to check complete order. Verified orders and bagged items for easy transport. Accurately made change for cash transactions.

Mastered point-of-service computer system for automated order taking. Processed credit card payments and gave counter slips to customers for signatures. Call Center Representative, Alorica

Mobile, AL

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Maintained strong call control and quickly worked through scripts to address problems. Updated customer accounts, addresses and contact information within call management databases.

Engaged actively with callers, confirming or clarifying information and diffusing anger. Navigated through computer systems to review information and respond appropriately to callers.

Offered resolutions to de-escalate calls and solve customer issues. Met or exceeded call speed, accuracy and volume benchmarks on consistent basis. Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Managed customer expectations by clarifying needs, identifying options and recommending products and services.

Consulted with customers to resolve service and billing issues. EDUCATION AND TRAINING

High School Diploma

North Clayton High School, May 2017

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