Credit Analyst Customer Service
Resume:
Garry Levan
*****.*****@*****.***
Plano, Texas 75075
WORK EXPERIENCE
Diamond Comics Distributors MD November 2017 to November 2023
Credit Analyst
Responsible for new account setup and credit approval.
Handle day to day collection activities on 600 assigned accounts outside the US and domestic territories.
Handled recommendation of closure and third party placement on delinquent accounts.
Responsible for all customer master maintenance.
Semmes, Bowen and Semmes Baltimore Law Firm April 2016 to June 2017
Collection Manager
Responsible for client collections and payment appeal filings on several thousand accounts.
Work with responsible attorneys to resolve any disputed issues.
Established KPIs to report on a monthly basis Days Income, top delinquent clients and delinquent client by attorney.
Petco, Inc.MD April 2014 to April 2016
Assist Manager
Responsibilities consist of daily opening and closing the store, sales associate hiring, training, performance review and any disciplinary actions.
Management of the store front end – cash reconciliation, bank deposits, and office management.
Supervision of live animal care.
Customer Service.
Lonza Walkersville,MD April 2011 to December 2012
Accounting Manager AR
Responsibilities include all aspects of AR-Credit Management-Collection-Cash
Application & Billing.
Direct supervision of a Credit Manager, two Collectors and Cash App clerk
.Reduced DSO approximately 10 days during a 7-month period.
Identified annual savings of approximately $200k in the credit card process.
Established company’s first EDI Trading Partner agreement process.
Enhanced Cash Auto posting process to include additional ACH items.
Established Departmental Monthly KPIs-DSO, Delinquency Percentage, Amount Delinquent and Cash Collection results.
TT Optek Technolgy, Inc January 1993 to December 2011
Manager of Credit & Banking Relations
Continued to perform all Credit and Collection Manager Responsibilities and obtain required results.
Led implementation team in establishing a Bank Purchase Card procedure yielding a first year savings of $100k.
Established and maintained procedures concerning lock box receipts and incoming/outgoing wire transfer receipts. Also employed process for obtaining customer receipts and other banking functions online.
Prime contact with Banks concerning daily operations, overnight investments and other banking modifications or implementations.
Responsible for the funding five foreign office payrolls and all outgoing wire transfers.
Member of ERP System Implementation Committee and headed up the “Order to Cash” team
Reviewed all major contracts for revenue recognition issues and adherence toTerms & Conditions.
Designated Export Compliance Officer assured all exported shipments are in accordance to ITAR guidelines.
Responsible for a 24 mont.
h project for the transition of the AP data entry functions to the Optek offshore Mexican facility. Reviewed and assured compliance to AP policy and procedures.
TT Optek Technology, Inc - Carrollton, TX November 1979 to December 1993
Credit Manager
Credit & Collection activity on annual sales of $80 million on approximately 600 active domestic and International customers.
Designed and implemented an automated credit approval system.
Controlled bad debt write-offs at a consistent level below industry annual for the last 10 years.
Reviewed A/R related accruals and reserve balances to assure adequate balances maintained.
Supervised three direct and two indirect employees.
Established procedures and controls assuring daily invoice balancing compared to actual shipment details. Authored, implemented and periodically updated Credit-Collection Policies and procedures working closely with Upper Management, the Sales Department and independent sales representatives. Successfully established reports and control mechanisms to measure results.
Consistently maintained Days Sales Outstanding (DSO) at or below 40 days.
EDI Trading Partner Agreements. Liaison between customers, sales and IT concerning Electronic Data
Credit & Collection Manager January 1971 to December 1979
Various Credit & Collection Management positions with Restaurant Equipment Manufacturer, Bank Credit Card Company and Retail Credit Card Company.
Acquired a wide variety of credit and collection techniques, which includes various forms of documentary credit instruments.
Education
Palmer College - Davenport, I August 1968 to January 1969
Bettendorf High School - Bettendorf, IA 1968
Skills
SAP, HP 3000, EDIFACT and ANSI X12 EDI formats, MS Word and Excel. Excel 1 & 2 certified classes
Contact this candidate