Hostess, business experience, high end clientele
Resume:
Reagan Sullivan
*****************@*****.***
Professional Experience**
**Self-Employed Doula & Business Owner**
*2019 – Present*
- Built and managed a successful doula business providing personalized services to expecting families, consistently exceeding client expectations.
- Developed a deep understanding of client needs, providing tailored experiences that foster trust and long-term relationships.
- Expert in sales, with a focus on consultative selling and creating customized solutions that align with client desires.
- Managed all aspects of the business, including marketing, client acquisition, budgeting, and financial planning, demonstrating excellent time-management and organizational skills.
- Built a strong referral network by creating an exceptional client experience, leading to repeat business and organic growth.
- Excelled in high-stakes, emotionally sensitive environments, demonstrating empathy, discretion, and professionalism
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**Hostess Pappas Steakhouse**
*2021 – 2022*
- Delivered exceptional customer service in a high-end, fast-paced dining environment, greeting guests, managing reservations, and ensuring a seamless experience for VIP clientele.
- Developed a deep understanding of the needs and expectations of high-net-worth individuals, contributing to a refined and personalized service style.
- Managed guest flow, prioritized seating arrangements, and maintained a calm, efficient demeanor during busy periods, demonstrating strong organizational and multitasking abilities.
- Collaborated with team members to resolve client concerns, ensuring complete satisfaction and repeat business.
- Enhanced communication and interpersonal skills, building rapport with guests and providing an exceptional first impression of the restaurant's upscale service.
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### **Key Skills**
- **Client Relationship Management:** Proven ability to cultivate and maintain strong relationships with high-value clients, ensuring exceptional service and client satisfaction.
- **Sales & Negotiation:** Expertise in persuasive communication, closing sales, and negotiating favorable terms for clients, driving business growth.
- **Marketing & Branding:** Developed and executed marketing strategies that attracted new clients and positioned business as a trusted, premium service provider.
- **Project Management:** Skilled in managing multiple projects simultaneously, ensuring deadlines are met and client expectations are exceeded.
- **Problem-Solving & Conflict Resolution:** Ability to handle complex situations with tact, ensuring positive outcomes for all parties involved.
- **Confidentiality & Discretion:** Experience handling sensitive personal information, ensuring a high degree of confidentiality and trustworthiness.
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