Desktop Support Technical
Resume:
Michael Avalos
Boise, ID *****
**********@*****.***
Professional Summary
Dedicated IT professional with over 35 years of experience in system administration, technical support, and project coordination. Proven ability to manage client relations, troubleshoot effectively, and optimize IT performance. Proficient in multiple help desk ticketing systems to ensure efficient service delivery and high customer satisfaction.
Work Experience
Desktop Support Engineer
Exyte (contract through Sybex corp)
December 2024 – present
Addreessing user tickets regarding hardware, software, and networking issues.
Mananging, maintaining, and upgrading computer systems and peripherals.
Weekly onboarding and training of new employees
Client Relations Manager / Service Engineer
IntegriNet IT, Boise, ID
February 2023 – December 2024
Manage accounts for over 70 clients, ensuring exceptional customer satisfaction.
Conduct quarterly assessments to evaluate and address client needs.
Provide technical support for server checks and PC-related issues.
IT Field Resource
Cascadia Healthcare, Eagle, ID
July 2022 – February 2023
Delivered on-site IT support across multiple locations, enhancing system performance and security.
Trained users on software and equipment to improve operational efficiency.
Desktop Support
NuAxis Innovations at NIFC for BLM, Boise, ID
June 2020 – July 2022
Provided hardware and software support to minimize downtime for Bureau of Land Management staff.
Conducted life-cycle planning and technology refresh installations.
Desktop Support Technician
HCL Technologies at Micron, Boise, ID
June 2019 – May 2020
Assisted staff with desktop and laptop installation and configuration, ensuring compliance with standards.
Supported audio/video and telephony equipment.
Desktop Support Technician
NuAxis Contract Agency, Boise, ID
January 2018 – May 2019
Served as a single point of contact for U.S. Federal Government clients, providing remote and on-site support.
Managed domain migrations and software installations in diverse environments.
Field Desktop Support
Access2care, Boise, ID
August 2015 – October 2017
Provided hardware support for a 75-seat call center, managing various IT devices and software.
Ensured timely updates and inventory management for Office 365 configurations.
Technical Support Specialist
TekSystems
April 2015 – August 2015
Supported video conferencing systems, ensuring seamless communication for users in remote locations.
Project Coordinator
Advantage Resource
December 2014 – April 2015
Coordinated installation schedules and logistics to meet client and end-user requirements.
Earlier Experience
Desktop Support - St. Luke's Health System, Meridian, ID (November 2004 – February 2014)
oDelivered comprehensive desktop support for medical staff, ensuring minimal disruption to patient care.
oManaged hardware and software troubleshooting, installations, and upgrades.
Technical Phone Support - Taos Mountain, Inc (April 2014 – June 2014)
Desktop Support Tech - Sullivan & Cogliano, Meridian, ID (March 2014 – April 2014)
Desktop Support - Good Sam's Hospital, Boise, ID (February 2014 – March 2014)
System Administrator - Kemtah Consulting, Cupertino, CA (July 2000 – October 2004)
Technical Support Engineer - PostX Corporation (June 2000 – July 2000)
Consulting - Modis at Hewlett Packard Corporate Offices (September 1999 – June 2000)
Sr. Operations Support - Hewlett Packard's Federal Employees Credit Union (April 1999 – September 1999)
System Administrator for Oracle Applications (January 1998 – April 1999)
Knowledge Engineer - HP, Boise/Cupertino (July 1995 – January 1998)
Skills
Technical & Desktop Support
Client Relations & Customer Service
IT Project Coordination
Active Directory & SCCM
Service Desk Ticketing Systems (Remedy, Salesforce, ServiceNow)
Hardware & Software Installation
Windows (XP, 7, 10), Unix, HP-UX
Video Conferencing Systems
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