Business Analyst Data Analysis
Resume:
Thomas K. Ward
***********@*****.***
Detail-oriented and results-driven Banking Business Analyst with 10 years of experience in financial services, specializing in payment systems, process optimization, and regulatory compliance. Skilled in data analysis, Agile methodologies (Scrum, Kanban), and stakeholder management, with a proven ability to drive efficiency, enhance digital banking solutions, and support strategic decision-making. Adept at collaborating with cross-functional teams to implement system enhancements, risk mitigation strategies, and customer-focused banking solutions. Proficient in JIRA, SQL, and data visualization tools to support business insights and reporting. Seeking to leverage analytical expertise and industry knowledge to contribute to innovative financial solutions in a dynamic banking environment.
Areas of Expertise
Default Management: Extensive experience in managing and analyzing default processes, including foreclosure, collections, loss mitigation, and asset recovery strategies. Generating reports for delinquency trends, foreclosure timelines, and loss mitigation effectiveness. Implementing process automation to improve turnaround times and reduce errors.
Professional Experience
JPMorgan Chase, Phoenix, AZ
Business Analyst II 4/2015-present
Customer Assistance Specialist, 10/2013-3/2015
Loan Processor, 10/2012-10/2013
2MP Recovery Quality Extinguishments, 12/2011-10/2012
2007 - Present
Loss Mitigation Inactive Bankruptcy, 12/2010- 12/2011
Collection Team Lead/Job Coach, 2009 - 2010
Mortgage Collections Representative, 2007 – 2009
Reporting & Documentation: Prepared detailed reports and presentations for senior management, providing insights and recommendations based on data analysis.
Support: Support teams and managers in customer operations with call center contact strategy
Data Analysis: Conducted comprehensive data analysis to identify trends, risks, and opportunities, supporting decision-making and strategy development.
Projects: Conduct analytical projects in support of process improvement across multiple teams and resources
Analyzation of data: Ability to analyze, interpret and translate metric performance across functions and across different lines of business using SQL and all Microsoft Office Tools.
Cross-Functional Collaboration: Possess strong interpersonal skills for partnering with various levels of the organization and influencing results while developing cross-functional knowledge in understanding impact of performance and trends that impact decisions on desired business strategies. Using Agile methodologies to improve banking processes, enhance customer experience, and drive digital transformation initiatives. Working with scrum teams to complete one common goal.
Project management: Using JIRA to manage projects, track work, and collaborate with teams following Agile methodologies. to ensure efficient workflow management, documentation, and communication across departments IT, compliance, risk, and operations.
SKILLS: Demonstrating strong problem-solving skills, especially in a fast-paced environment
Efficiency: Ability to streamline data inputs to turn around timely analysis that drives business oversight
Payment Processing & Analysis: Monitor and analyze payment transactions (ACH, wire transfers, credit/debit card payments, real-time payments). Work with IT and business teams to implement upgrades, troubleshoot issues, and enhance payment platforms.
Ditech.com Phoenix, AZ
2006 - 2007
Loan Officer
Find potential clients, individuals or businesses, in need of loans. Specialize in commercial, consumer, or mortgage loans. Often acted as salesperson, persuading clients to obtain loans from their institutions. Assisted clients with the loan process. Analyzes and verified the application to determine the client's creditworthiness. Submitted mortgage loans by examining application and supporting documentation; estimating credit-worthiness.
Selected Contributions:
Acquired Inter-State Licenses for lending purposes: North Carolina, Illinois, and Louisiana.
100% success rate in achieving monthly goals and bonuses.
Team contact for expertise on multiple processing programs, and the organization of data, in order to provide the customer with the most appropriate loan for their needs.
The Home Depot Phoenix, AZ
2002 - 2006
Department Manager
Team Leadership: Supervised and motivated a team of 46 associates across multiple departments, ensuring high levels of employee engagement and productivity.
Sales Growth: Implemented strategic initiatives to achieve a 15% increase in sales and meet/exceed store revenue targets.
Customer Service: Fostered a customer-centric environment by training staff on sales techniques, product knowledge, and Home Depot’s customer service standards, resulting in improved customer satisfaction scores.
Operational Management: Oversaw day-to-day store operations, including opening/closing procedures, cash handling, and adherence to safety protocols.
Merchandising & Inventory Management: Managed inventory levels, conducted regular audits, and executed merchandising plans to maintain optimal product availability and presentation.
Budget Management: Assisted in developing and managing the store budget, focusing on reducing operational costs while maintaining quality service.
Staff Development: Trained and developed associates, conducted performance evaluations, and identified opportunities for career growth and development.
Problem-Solving: Addressed customer complaints and resolved escalated issues effectively, ensuring positive customer experiences and brand loyalty.
Key Holder: Key holder for store operations to open and close daily.
Education and Training
Mount Vernon High School
General Diploma 1990-1994
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