Customer Service Data Entry
Resume:
Faith Champion
Ellenboro, NC *****
****************@*****.***
Willing to relocate: Anywhere
Work Experience
Customer Service Representative
Vitality Extracts-Southern California
May 2024 to Present
• Answer emails and live chats regarding order changes, discounts, customer accounts, subscriptions, complaints, cancelations
• escalate to upper management if necessary
• Answer high volume of calls
• Go above and beyond to make sure every interaction ends with happy customers
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Maintained detailed records of all customer interactions in CRM system for future reference and analysis
• Identified opportunities for process improvement based on common customer inquiries or pain points
• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
• Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
• Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
• Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
• Cultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondence
• Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely
Bar Manager
Ichabods Eatery-Shelby, NC
2002 to 2006
Bartender/Server/Trainer
Pepper Dining
In charge of all bar duties including inventory, ordering Alcohol, cleaning, stocking, mixing and serving drinks, customer service
Bookkeeper/Scanning Coordinator
Ingles Markets-Shelby, NC
CSR - Customer Service Representative
Ameridial-Spindale, NC
I took inbound calls to answer questions about healthcare coverage benefits and payment issues. I also made outbound calls when necessary to connect with customers about inquiries. Education
Bachelor of Science in Project Management: Data Analytics Liberty University - Lynchburg, VA
June 2023 to Present
Bachelor's degree in Psychology
Indiana Wesleyan University - Indianapolis, IN
October 2021 to May 2023
Associate in Science (AS) in General Studies
Isothermal Community College - Forest City, NC
2010 to 2012
High school or equivalent
Skills
• Bartending (10+ years)
• Serving Experience (10+ years)
• Restaurant Management (6 years)
• Communicate efficiently with customers, other employees and management. Completing all duties in a timely fashion. Problem solving. (10+ years)
• Leadership (7 years)
• Food service (10+ years)
• Restaurant experience (10+ years)
• Microsoft Office (2 years)
• Computer skills (5 years)
• Retail sales (5 years)
• Supervising experience (7 years)
• Customer service (10+ years)
• Management (7 years)
• Human resources
• Administrative experience
• Sales
• Time management (10+ years)
• Communication skills (10+ years)
• Interviewing (6 years)
• Telemarketing
• Hospitality (10+ years)
• Events management (6 years)
• POS (10+ years)
• Cash Handling (10+ years)
• Recruiting (7 years)
• Food Safety (10+ years)
• Bookkeeping (4 years)
• Catering
• Organizational skills (10+ years)
• English
• Phone etiquette
• Data entry (2 years)
• NetSuite
• Inside sales
• Call center
Certifications and Licenses
Pepper Dining training coordinator
National Career Readiness Certificate
Present
Ive received this certification twice
Driver's License
Assessments
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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