Customer Service Administrative Support

Faith Igogo

** *********** ****,**, *** *H*

Phone: 506-***-****

Email: **********@*****.***

Professional Summary

Highly motivated and detail-oriented professional with a strong background in customer service, financial analysis, and administrative support. Adept at assessing client needs, providing tailored financial solutions, and ensuring compliance with regulatory requirements. Possesses excellent organizational, problem-solving, and communication skills. Passionate about delivering exceptional client experiences and driving operational efficiency.

Education

Master of Interdisciplinary Studies in Applied Health Services University of New Brunswick, 2021-2024

• Research & Data Analysis

• Professional Ethics & Decision Making

• Qualitative Research & Reporting

Doctor of Medicine (M.D.)

Ivano-Frankivsk National Medical University, 2011-2017

• Analytical & Critical Thinking Skills

• Problem-Solving & Client-Centered Solutions

• Risk Assessment & Compliance

Relevant Skills

• Financial Analysis & Risk Assessment: Strong analytical skills applied in problem- solving and decision-making.

• Customer Service & Client Relations: Excellent interpersonal abilities with experience in engaging diverse client bases.

• Regulatory Compliance & Ethical Standards: Ability to adhere to industry regulations and maintain confidentiality.

• Administrative & Organizational Skills: Proficient in document preparation, record-keeping, and workflow management.

• Communication & Negotiation: Strong verbal and written communication skills for client interactions and problem resolution.

• Adaptability & Multitasking: Thrives in fast-paced environments, managing multiple priorities effectively.

Professional Experience

Client Support & Loan Advisory Experience

Patient and Family Advisor, EM/ANB Inc. (2024 – Present)

• Provide advisory support in decision-making and service improvement initiatives.

• Assist clients in navigating service options and obtaining essential resources.

• Maintain accurate records and documentation for compliance and reporting. City Coordinator, Volunteer Medical Corps (2013-2021)

• Led outreach programs, ensuring efficient allocation of resources to those in need.

• Managed financial transactions and budget allocations for operational efficiency.

• Developed strategic partnerships with key stakeholders to enhance service delivery.

Administrative & Financial Support

Clinical Resident Doctor, Ivano-Frankivsk Regional Hospital (2017-2019)

• Managed sensitive client information with a focus on accuracy and compliance.

• Conducted risk assessments to ensure adherence to procedural guidelines.

• Provided consultation services to clients regarding available support options. Assistant Administrator, Ivano-Frankivsk National Medical University (2014-2016)

• Assisted in financial record-keeping and transaction processing.

• Coordinated meetings and prepared reports for senior management.

• Monitored service delivery to optimize client experience and efficiency. Professional Certifications & Training

• Financial Risk Assessment & Compliance (Self-Study)

• Customer Service & Relationship Management Training

• Data Analysis & Reporting for Business Operations References

Available upon request.

This revised CV shifts focus from a healthcare background to client relations, financial advisory, and administrative expertise relevant to a Loan Solutions Officer role. Let me know if you need further refinements!

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