Patient Care Customer Service

Jaquelyn Soto

***** ******, ******* ****, ** ****7 773-***-**** ****************@*****.***

SUMMARY OF QUALIFICATIONS:

Highly dedicated and enthusiastic phlebotomist with a sound understanding of clinical procedures, medical terminology and medical responsibilities. Outstanding communication skills and excellent patient care knowledge with over 108 hours of clinical training.

EDUCATION:

Moraine Valley Community College, Palos Hills, IL

Phlebotomy Certificate (Anticipated December 2024)

-Eligible to challenge a national phlebotomy certification exam

CLINICAL EXPERIENCE:

OSF Little Company of Mary, Evergreen, IL (August 2024 – September 2024)

• Performed 2-step patient identification procedure per TJC accreditation guidelines

• Maintained safety and infection control procedures with each patient

• Performed venipuncture on over 257 patients with high success rate of 87%

• Prepared specimens for processing and distribution in clinical area

• Disposed of used supplies and sanitized medical instruments appropriately

• Perform blood collection in isolation

• Observed breath test

• Perform glucose tolerance/2hr gtt

• Perform quantiferon Gold

• Observed Specimen processing in the lab

EXPERIENCE:

Cashier/Floor associate, Dollar tree, Chicago, IL (2023-2024)

Greeting customers, helping them choose merchandise, and answering questions. Operating the cash register, maintaining cash security, and protecting company assets. Restocking merchandise, cleaning up merchandise, and assisting with merchandising the store.

Banquet server/Organizer, Holiday Inn, Matteson, IL (2017-2023)

Provide excellent customer service and ensure guests have everything they need. Serve food and drinks, refill beverages, and remove plates between courses. Set tables, set up buffets, and break down after the event. Communicate with kitchen staff and banquet supervisors, and relay customer orders. Maintain cleanliness of tables, glassware, and floors, and perform post-event cleaning. Maintain high standards of safety and sanitation, and wash hands frequently.

SKILLS:

• CPR for Basic Life Support Certified

• Knowledge of HIPAA privacy laws

• Fluent in Spanish and English

• Strong interpersonal skills with diverse populations

•Excellent ability with a variety of clinical procedures and venipuncture techniques

• Excellent understanding of medical terminology and the ability to explain venipuncture procedures to patients in a friendly and supportive manner

•Exceptional knowledge of applicable blood draw tubes for lab tests in clinical procedures

•Excellent knowledge of MS Office

PROFESSIONAL AWARDS/ORGANIZATIONS:

Member, MVCC American Red Cross Club (2024-Present)

Student Member, American Society for Clinical Pathologists (2024-Present)

Dean’s List (2020-Present)

Jaquelyn Soto

12752 Throop

Calumet Park, IL 60827

Ms. Kiera Cook

OSF Little Company of Mary

Evergreen, IL 60805

Dear MS. Cook:

I am writing to apply for the Phlebotomist position posted on Moraine Valley Community College’s College Central Network system (Job ID # 1234). From my education, experience and background, I believe that my skills would be a strong asset to your organization.

I will be graduating from Moraine Valley Community College’s Phlebotomy Program in December 2024 with a 3.44 G.P.A. During my clinical rotation at OSF little company of Mary, Evergreen, IL I successfully completed 257 blood collection procedures with a success rate of 87%. My experience allowed me to collect a wide variety of specimens. I was able to work with diverse patients including: pediatric, adolescent, adult and geriatric populations on a routine basis.

From my resume, you will see that I honed my interpersonal skills as well as my service delivery skills in an exceptional manner. For example, I always took the initiative to support the providers in an efficient and positive manner improving communication and workflow. With my strong language skills in both English and Spanish, I am able to relate to diverse groups of patients allowing me to truly enhance service delivery. I was frequently commended for attention to detail not only as a clinical intern, but also in my roles as an Administrative Assistant, Customer Service Assistant and volunteer.

As a dedicated student of the Moraine Valley Phlebotomy Program, I am passionate about healthcare and providing the best experience possible for those we serve. From your web site, I understand that your facility is known for excellence in patient care and its holistic approach in the Midwest. I look forward to challenging the Phlebotomy Certification Exam (PBT) offered by the Board of Certification of the American Society for Clinical Pathologists in spring 2025.

I believe my personality, skills and experiences would be a suitable match for your organization’s needs and vision as I am committed to your mission of excellence as well. I would greatly enjoy an opportunity to speak to you further about my qualifications. I can be reached at 773-***-**** or via email at ****************@*****.***

Thank you for your consideration.

Sincerely,

Jaquelyn Soto

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