Medical Office Customer Service

ANNETTE E. DEMPSTER

*******@***.***

570-***-****

Long Pond, PA

OBJECTIVE

Detail-oriented professional looking to utilize my education and skills to transition into a career in medical office administration.

SKILLS

Microsoft Office applications (word, excel, powerpoint, outlook)

Knowledge of Quickbooks

Familiar with ICD-10

Time Management

Customer Service

EXPERIENCE

FRONT DESK CLERK

Emerald Lakes Association - Long Pond PA

05/2023-12/2023

Answered phones, directed calls to appropriate personnel

Handled members questions, complaints, and resolved issues

Managed the pool area, scanned cards for members

Janitorial duties (cleaning, taking out trash, all closing procedures)

COOK

MCTI -Bartonsville PA

08/2014-12/2019

Handled food prep

Prepared meals, followed recipes

Maintained a clean kitchen

Followed safety guidelines for food handling

COOK

Slate Belt Nursing - Salte Belt PA

07/2014-07/2015

Handled food prep

Prepared weekly menu

Kitchen equipment sanitation

Followed all food safety guidelines and regulations

EDUCATION

CDE CAREER INSTITUE – TANNERSVILLE PA

Medical Transcription/Insurance Billing Program

07/2023-PRESENT

MCTI – BARTONSVILLE PA

Medical Office Assistant Program 08/2018-

EKG Technician 05/2019

ART INSTITUTE OF PHILADELPHIA – PHILADELPHIA PA 09/1998-

Culinary Program 09/2000

CERTIFCATIONS

Sanitation Certification - Art Institute of Philadelphia – Philadelphia PA

Issue Date: 03/01/2004, Certified to meet OSHA standards for residential/hospital settings

ServSafe Certifcation

Issue Date: 03/26/2004, Certified to meet standards regarding the National Restaurant Association

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