Construction Estimator - Project Coordinator - Customer Service

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JACQUELINE CULBRETH

Jacksonville, Florida 32246 • ********.**********@*****.*** • 407-***-**** To seek and maintain a full-time position that offers professional challenges. Entered and maintained large datasets with 99% accuracy, ensuring data integrity and compliance with company standards. leveraging my interpersonal skills, excellent time management, problem-solving abilities, and bookkeeping/accounting experience. Managed and updated databases with confidential client information while ensuring strict adherence to data privacy policies. My commitment to excellence has consistently driven positive outcomes, demonstrating my ability to meet and exceed employer expectations by processing and verifying 500+ records weekly, improving team efficiency by 25%. SKILLS

Communication Online Data Entry Microsoft Excel

Organizational Abilities Attention to Detail Customer-Focused Service Spreadsheets

Databases

Problem Solving

Data Entry

Time Management

Word Processing

PROFESSIONAL EXPERIENCE

SAM’S CLUB Jacksonville, FL

Frontline Member 02/2023-Present

Assist members with inquiries and provide exceptional customer service; maintain and organize designated areas to ensure a clean and welcoming environment; guide members in using self-checkout kiosks and self-service technology effectively; promote company products and services to enhance member satisfaction and drive sales; process member purchases efficiently while adhering to company policies and procedures; provide payment assistance; and resolve issues to ensure a seamless checkout experience. provide support to members in need, zone the area, help members utilize self-checkout areas, promote the business's goods and services, give guidance and help with self-service technology, process member purchases, and help members pay in accordance with company policies and procedures.

FEDEX GROUND Jacksonville, FL

Package Handler 04/2023-Present

Operate scanning devices to accurately scan and track packages throughout the shipping process. Work in a physically demanding, fast-paced environment, regularly lifting and moving heavy packages. Sort, organize, and accurately load items of various sizes into delivery trucks to ensure efficient transportation. Inspect shipments for accuracy and address any issues that arise during the shipping process. Maintain safety standards and follow company procedures to ensure smooth operations and timely deliveries. Collaborate with team members to ensure timely processing and transportation of packages. FLYNN RESTAURANT Jacksonville, FL

Delivery Driver 02/2023-06/2023

Enhanced customer satisfaction through reliable, accurate, and punctual delivery of orders. Verified orders prior to delivery to ensure accuracy and reduce customer complaints. Maintained a clean driving record while ensuring food was transported safely and promptly. Accurately handled cash and credit card transactions, minimizing discrepancies in daily sales figures. Provided excellent customer service, representing the restaurant in a professional and courteous manner.

LEE AND CATES GLASS Jacksonville, FL

Construction Estimator 10/2022-01/2023

Estimated and secured contracts for construction projects, ensuring accurate and competitive bids. Developed and managed a rigorous monthly bid schedule to deliver proposals on time and meet client deadlines. Assessed project costs, including time, labor, materials, and products, and effectively communicated requirements to clients. Oversaw purchase orders, monitored inventory levels, identified suppliers, and maintained strong vendor relationships to streamline procurement processes. Handled bookkeeping and accounting tasks, ensuring accurate tracking of financial transactions and project budgets. Collaborated with leadership and key business partners to present innovative ideas and effective solutions. CPT NETWORK SOLUTIONS (Hybrid) Orlando, FL

Project Coordinator / Vendor Relations 05/2022-10/2022 Reviewed daily priorities upon arrival, responded to emails, and informed Project Managers of issues requiring immediate attention. Confirmed appointments with technicians, vendors, and contractors to ensure schedules were maintained. Collaborated with Project Managers to address vendor account issues, investigated and resolved installation problems, and updated information in the database. Created purchase orders and processed invoices for vendor accounts, maintaining accurate records of payments and credits to identify and resolve discrepancies. Organized, scheduled, and participated in meetings, including weekly stakeholder meetings, to discuss store development and resolve project challenges. Ordered and tracked installation-related equipment, inventory, and assets to ensure projects were completed on time and within budget. Drafted and finalized contracts with contractors and Field Nation vendors, ensuring all Page 2 of 2

necessary signatures were obtained. Initiated payment processes for completed projects and negotiated with third parties to address performance deficiencies and fulfill obligations. Built and maintained strong relationships with keyholders, vendors, and business partners to support project success and long-term collaboration.

HEALTHPLAN ONE Orlando, FL

Customer Service Representative (Remote) 06/2021-04/2022 Addressed customer inquiries regarding products, services, and company information with professionalism and efficiency. Maintained accurate and detailed records of customer interactions, ensuring timely follow-up and effective issue resolution. Cultivated in-depth product knowledge to provide personalized recommendations tailored to individual customer needs. Followed up with clients to confirm the delivery of appropriate support services and build relationships with potential homeless shelters and transitional housing resources. Identified federally funded food assistance programs to secure meals for elderly individuals and disadvantaged households. Implemented macros to automate repetitive data entry tasks, saving 10+ hours per week. SPRAGGINS, INC. Orlando, FL

Project Coordinator/Construction Estimator 10/2019-11/2020 Estimated project costs by analyzing blueprints, specifications, and related documents to deliver accurate and competitive bids. Created and responded to Change Orders (CO), Requests for Information (RFI), and Project Manager requests to ensure smooth project progression. Scheduled and organized all project meetings and training sessions, utilizing MS Outlook to manage multiple calendars effectively. Prepared and delivered detailed proposals and letters of engagement to clients, ensuring clear communication and alignment on project objectives. Collaborated with team members to optimize scheduling software, resolve issues, and enhance communication and teamwork for project success. GREER TILE Orlando, FL

Construction Estimator 02/2019 - 07/2019

Estimated project work by reviewing blueprints, specifications, and related documents. Created and responded to Change Orders, Requests for Information, and Project Manager requests. Analyzed documentation to fully understand project requirements. WINDOW FILM DEPOT, INC. Marietta, GA

Construction Estimator 06/2017-12/2018

Estimated project work by reviewing blueprints, specifications, and related documents. Created and responded to Change Orders, Requests for Information, and Project Manager requests. Analyzed documentation to fully understand project requirements. Developed an Excel budget tracking tool that reduced financial discrepancies by 20%.

CCH CONSTRUCTION & ROOFING Orlando FL

Project Manager 01/2015-05/2017

Managed project timelines, budgets, and resources to ensure successful project delivery. Coordinated with teams to track progress and resolve any issues. Served as the primary point of contact between clients, vendors, internal teams, and stakeholders. Facilitated regular meetings to discuss progress, challenges, and next steps. Provided updates and reports to stakeholders to ensure alignment with project objectives. Addressed challenges and roadblocks to keep projects on track. Created an Excel dashboard to monitor client progress, leading to a 15% improvement in case resolution time. FREELANCE COMPUTER REPAIR Winter Park, FL

Computer Technician (On-site and Phone-based) 01/2015-05/2017 Installed and maintained software, hardware, and peripheral devices. Troubleshot and diagnosed issues with computers, printers, and other equipment. Determined and implemented appropriate security measures for systems. Configured and managed computer networks to ensure optimal performance. Provided on-site and phone-based technical support to users. EDUCATION

Syracuse University (Remote) Certified Associate of Project Management 04/2023 – 12/2025 California Institute of Arts & Technology (Remote) Cloud Administration Certificate 04/2022 – 09/2022 Mid-Florida Tech, Orlando, FL (Onsite) Computer System Technology 07/2010 – 06/2014 TECHNCAL SKILLS

Smart Sheet, SharePoint, SalesForce, RFMS Measure, On-Screen Takeoff Estimating, Quick Bid, CRM, X5, NetSuite, Microsoft Teams, Google Suite (Meet, Chat and Drive), Slack, WebEx, Zoom, Zendesk, QuickBooks for Contractors, Procore Construction, Sage 100, Intuit, Repair Ticket Management Systems, Microsoft Office 365, Project, Word, Outlook, Excel, PowerPoint, Project, SharePoint and Access CERTIFICATIONS

A+ Certified, 2014 – 2026, CompTIA - Code: SRE6CSEJWH1QQGG9

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