Customer Service Front Desk

Celfa Segovia

Hyattsville, MD *****

*****-*******@****.***

+1-240-***-****

Professional Summary

• Enjoy working with people of diverse backgrounds, cultures and professional levels.

• Possess strong public relations, communication, bookkeeping and mathematical skills.

• Understand the importance of providing excellent service, to maintain customer satisfaction, create trust, and generate

• Bilingual Fluent Spanish /English

Authorized to work in the US for any employer

Work Experience

Humana Customer Service Representative

Humana - Work at home-Hyattsville, MD

October 2021 to Present

• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries and service requests professionally.

• Active listening, with a high degree of empathy

• Ability to remain calm and helpful even when dealing with upset patients.

• Demonstrate a patient centric mindset and a high sense of urgency to solve patient requests.

• Knowledge of basic help desk software, computer software and Microsoft Office applications including Microsoft Word, Excel, and Outlook

Front Desk Receptionist

Pm Pediatric urgent care-Laurel, MD

April 2020 to Present

Front Desk Patient registration,Checking in & Out, Medical Insurance Verification,Answering multi-line telephones & scheduling appointments .

Front Desk Receptionist/Surgeon Assistant

Holy Cross Hospital-Silver Spring, MD

March 2018 to September 2020

Handling telephone calls

Checking-in patients (includes scanning insurance cards, collecting and posting patient payments) Scheduling patient appointments

Scheduling surgeries

Orient and educate patients regarding their care plan pre and post-surgery Verifying insurance eligibility

Providing excellent customer service

Web-enabling & resetting patient portal accounts

Participating in the daily maintenance of common office areas Office Manager/Supervisor

MidAtlantic Urology-Greenbelt, MD

July 2015 to February 2018

Supervise medical staff through out three different locations, Manage daily operations of three office locations, assuring schedules were completed for all 8 physicians, while maintaining a professional workplace, Schedule and coordinate patient appointments to optimize client satisfaction and facility efficiency, create and update patient's electronic health records, verify insurance MD, DC, VA, Software used Athena Net.

Front Desk Supervisor/Manager on Duty

Unity Health Care-Washington, DC

August 2013 to June 2015

Registering patients, ecw10 software, and Eagle Soft, scanning documents, customer service, Multiline calls, messages, attaching documents, billing, handling personal documents, scheduling, verifying health insurance MD, VA, DC, phone operator, transferring calls to multidepartment's. Education

High school diploma

Howard Community College

August 2015 to July 2019

Northwestern High School

May 2013

Bachelor's degree

Skills

• CPT coding

• Epic

• Courier

• Accounts receivable

• Supervising experience

• Athenahealth

• Filing

• Insurance Verification

• Windows

• Quality control

• HIPAA

• Office Administration (6years) (10+ years)

• Customer service

• Hospital experience

• Office management

• ICD-10

• Microsoft Office

• Adobe Captivate

• Dispatching

• HR (2 yrs)

• ICD-9

• Eaglesoft

• Medical collection

• Medical Billing

• Analysis skills

• EMR Systems

• Typing

• Medical coding

• ICD coding

• Medicare A&B

• EMR systems

Certifications and Licenses

Driver's License

April 2022 to April 2028

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