Senior Technical Business Analyst / Quality Assurance Lead

Michael Mugerman, MCP

Senior Technical Business Analyst / Quality Assurance Lead

416-***-**** • ********@*****.***

Professional Profile

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Over 20 years of experience in Business Analysis and Quality Assurance, with 10+ years as a business analyst driving high-impact projects and delivering business-critical solutions.

Extensive expertise in supporting and enhancing multi-tiered IBM WebSphere-based applications, collaborating with stakeholders to optimize integration with components and technologies such as Oracle databases, WebSphere Application Server, and DataPower and API Connect gateways.

Demonstrated proficiency in web services technologies and standards, including SOAP, ReST, XML, JSON, WSDL, and XSD, ensuring seamless integration and alignment with business requirements.

Skilled in Agile, Waterfall, and iterative methodologies, facilitating effective collaboration with stakeholders through tools such as Kanban Boards, Confluence, JIRA, and Azure DevOps to prioritize and deliver business needs.

Proven ability to gather, analyze, and document business requirements, transforming them into actionable deliverables such as test plans, user stories, and functional specifications.

Proficient in SQL and data analysis using tools like Oracle SQL Developer, and Toad, supporting decision-making through accurate data validation and reporting.

Expertise in process optimization and system documentation using tools like Visio and MS Project, creating business process flows and implementation roadmaps to drive stakeholder alignment.

Comprehensive understanding of WCAG guidelines, with expertise in conducting accessibility assessments using tools such as JAWS, NVDA, and Compliance Sheriff, to deliver solutions that meet regulatory standards and user needs.

Proven track record of delivering projects on time and within scope, with strong communication and stakeholder engagement skills to bridge the gap between business needs and technical solutions.

Experience

Sr. Business Technical Analyst/Integration Quality Assurance Lead

Ministry of Public and Business Service Delivery May 2020 – Present

Gathered and documented requirements using techniques such as interviews, workshops, and document analysis, ensuring alignment with stakeholder needs for numerous add-on applications to complement the Ontario Business Registry.

Facilitated requirement validation sessions with cross-functional teams, employing business process modeling (BPMN) to illustrate workflows and improve stakeholder understanding of system functionality.

Collaborated with technical teams to translate business requirements into detailed functional specifications and user stories, using Agile methodology and tools like JIRA and Confluence for backlog management.

Leveraged use case modeling and user story mapping to design customer-centric solutions, improving user experience for registry application stakeholders.

Produced comprehensive traceability matrices to ensure all project deliverables aligned with approved business requirements and maintained compliance with policies.

Provided post-implementation support, conducting lessons learned workshops to gather feedback and recommend improvements for future project phases.

Led detailed data mapping efforts to align MRAS registry fields with provincial business registry schemas, ensuring seamless integration and standardized data exchange across jurisdictions.

Collaborated with provincial stakeholders to define mapping rules and transformation logic, ensuring consistent interpretation of business entity data across multiple provinces.

Developed data dictionaries and metadata repositories, enabling clear understanding and effective communication of mapping structures for all project participants.

Facilitated cross-functional workshops to align on MRAS data standards and resolve differences in provincial registry taxonomies.

Applied gap analysis techniques to identify missing or incompatible data elements, proposing solutions to bridge gaps between MRAS and provincial registry systems.

Created comprehensive data mapping documentation, including field-level mappings, transformation rules, and validation criteria, to serve as a reference for development and QA teams.

Conducted traceability analysis to link mapped data elements to business requirements, ensuring all stakeholder needs were met during implementation.

Led the end-to-end testing process for the modernized Ontario Business Registry (OBR) web-based transactional system, coordinating test scenario planning, execution, and team member support to ensure seamless functionality and integration.

Collaborated with business stakeholders, project managers, and QA teams to align on system requirements, mitigate risks, and ensure timely, high-quality delivery of web service integrations.

Conducted a comprehensive analysis of the transition from SOAP APIs to REST APIs, developing high-level testing requirements and validating REST API functionality to ensure business continuity.

Spearheaded the migration testing of web services from IBM DataPower to IBM API Connect (APIC) by designing automated test suites in ReadyAPI, validating rate limits, and maintaining API functionality.

Automated API testing regression suites using Groovy scripting, parameterized inputs, and schema validations, enhancing test coverage, execution efficiency, and accuracy.

Designed and implemented custom scripts to extend testing tool capabilities, optimize test execution speeds, and expand coverage of complex web service scenarios.

Updated and validated schema definition documents for MOF API integration, using tools such as Notepad++ plugins and ReadyAPI schema validation to ensure compliance with outbound XML messaging standards.

Developed and executed test cases to validate IBM API Connect and DataPower integrations, focusing on functionality, performance, and security using tools like SOAP UI and ReadyAPI.

Partnered with developers and business analysts to ensure web service gateways met OBR’s requirements for scalability, reliability, and security, applying secure-by-design principles.

Implemented data-driven testing and parameterized techniques to validate web services across diverse environments, ensuring alignment with business rules and technical requirements.

Ensured compliance with industry standards such as PKI, X.509, and OpenID Connect (OIDC), contributing to the design and validation of secure web service integrations.

Represented Ontario in MRAS partner meetings, reviewing technical documentation, summarizing functional features, and identifying data elements required for inter-jurisdictional exchanges.

Analyzed business requirements and technical specifications to design targeted test strategies, validating the scalability, security, and performance of web services.

Delivered third-level production support for integration issues affecting key partners (BD, MOF, CRA, and Industry Canada), ensuring rapid resolution and maintaining operational reliability.

Designed and executed performance, security, and integration test strategies to validate the quality and dependability of web service integrations, aligned with business objectives.

Delivered demos and training sessions to business partners, providing technical and functional support during UAT cycles, ensuring successful adoption of system enhancements.

Accessibility Lead

Ministry of Government and Consumer Services Jan. 2020 – Mar. 2020

Conducted comprehensive accessibility evaluations for Ontario’s Newborn Registration Service, utilizing tools such as Wave, Lighthouse, and AXE, alongside screen readers JAWS and NVDA, to ensure compliance with WCAG and accessibility standards. Delivered detailed Accessibility Center of Excellence reports to inform business stakeholders and management teams of findings and recommendations.

Executed end-to-end functional testing for the Newborn Registration Service, thoroughly validating system functionality and identifying opportunities for improvement, ensuring a seamless and successful production release of the latest application version.

Business Analyst/ Quality Assurance Lead

Dapasoft Inc. Mar. 2019 – Jan. 2020

Facilitated Joint Application Design (JAD) sessions, collaborating with business users and system architects to develop business process and system flow diagrams using Microsoft Visio, ensuring alignment across teams.

Gathered and analyzed business requirements, working closely with system architects and development leads to deliver solutions that met client needs while maintaining technical feasibility. Participated in story pointing sessions to plan and scope upcoming sprints.

Designed and delivered screen mock-ups and application workflows using Balsamiq, enabling business, development, and QA teams to visualize planned functionalities and align on deliverables.

Conducted demos and application walkthroughs for stakeholders, ensuring clear communication of functionality and managing smooth release hand-offs to clients as part of the delivery process.

Coordinated testing activities for an Azure cloud-based healthcare application, ensuring seamless processing and validation of HL7 Electronic Health Record (EHR) transactions and enabling reliable exchange of electronic medical records (EMRs) between provider and vendor systems.

Utilized VSTS and Microsoft Test Manager to oversee project testing activities, establishing a robust defect management process and leveraging custom queries to monitor bugs, tasks, and project issues effectively.

Prepared and delivered daily and weekly sprint reports, providing stakeholders with detailed insights into QA, development, and business analysis activities, including test execution metrics, bug status, and Sprint Burndown charts.

Provided AODA testing guidance to the User Portal QA team, identifying and addressing accessibility issues to align with compliance standards and improve user experience.

System Integration Testing Team Lead

Ministry of Government and Consumer Services Oct. 2011 – Jan. 2019

Established and managed ALM projects, migrating defects and attachments from ClearQuest and JIRA, and utilized ALM for test case management, defect tracking, and comprehensive reporting.

Collaborated with stakeholders during release planning, conducting use case analysis and evaluating vendor-proposed solutions to ensure alignment with business needs before build delivery.

Led testing efforts for multiple production releases of a J2EE-based portal application, including delivering UAT hand-off documentation, facilitating UAT testing, and leading status meetings to provide functional guidance and updates to stakeholders.

Planned and executed functional and non-functional testing for public-facing occupational and business registries deployed in a multi-tiered environment using technologies such as IBM WebSphere Application Server, WebSphere Portal, WSRP, and Oracle databases.

Automated deployment processes with IBM UrbanCode Deploy, configuring parameter tokens and uploading releases to ensure consistency across environments and seamless application functionality.

Developed and maintained automated tests with assertion schema validation to verify API responses for expected data formats, types, and values, improving reliability and accuracy.

Led automation testing initiatives, identifying automation scenarios, guiding testers through workflows, and implementing data-driven processes for license renewals, resolving data inconsistencies prior to production impact.

Executed and updated automated test cases using HP UFT, Selenium, and TestNG, ensuring the regression suite provided thorough coverage and was aligned with evolving system updates.

Represented our team in management meetings, delivering updates, detailed status reports, and issue reviews to key stakeholders and decision-makers.

Designed and implemented a defect management process, defining standards for severity, priority, and lifecycle stages, ensuring consistency across functional, UAT, SIT, and vendor testing teams.

Validated AODA compliance of the application according to WCAG 2.0 guidelines, aligning with the I&IT Accessibility Centre of Excellence standards and ensuring adherence to the Integrated Accessibility Standards Regulation.

Conducted accessibility testing with tools such as JAWS, VoiceOver, TalkBack, Compliance Sheriff Reports, and Color Analyzer, ensuring full compliance with Web Content Accessibility Guidelines.

Performed web service performance testing using SoapUI, analyzing system benchmarks and delivering detailed performance reports to project and management teams.

Oversaw vendor testing activities, ensuring timely resolution of critical and high-severity issues and aligning vendor efforts with business priorities.

Managed automation test suite source code using GIT and Bitbucket, tracked version history, and documented team discussions and processes using Confluence and Kanban boards to drive efficiency.

Built strong relationships with internal teams and vendors, enabling effective collaboration, timely issue resolution, and alignment on priorities, ensuring project milestones were met successfully.

QA Team Lead

Health Shared Services Ontario Aug. 2007 – Oct. 2011

Implemented a project-wide test case management solution, streamlining the testing process and providing real-time status reports to stakeholders, resulting in reduced project timelines and improved visibility.

Led a team of testers in the successful data migration and consolidation of 41 Health Service Sites into a unified province-wide Client Health Management System (CCAC’s CHRIS patient registry).

Coordinated all functional and non-functional testing activities for the multi-tiered, web-based CHRIS application, ensuring comprehensive coverage and alignment with project objectives.

Provided detailed testing effort estimates, including duration, resource allocation, and work effort required for the test team to meet project timelines.

Analyzed application requirements and assigned testing responsibilities to QA team members based on individual skills and expertise, optimizing team efficiency.

Developed and executed SQL queries to monitor data readiness and perform post-migration validation, ensuring the accuracy and integrity of migrated data.

Validated Crystal Reports to ensure they met business requirements, addressing any discrepancies to maintain report accuracy and relevance.

Created procedural documentation and delivered presentations and walkthrough sessions for UAT testers, enabling smooth onboarding and effective execution of user acceptance testing.

Team Lead

IBM – Securities Industry Services Aug. 2006 – Aug. 2007

Tested the migration of a Mainframe DB2-based brokerage application to a modern Oracle DB-based platform, executing stress and load tests to validate the system’s ability to handle required data processing volumes.

Validated batch processing jobs, ensuring accurate Mutual Fund Distributions, DRIP calculations, and account balances after end-of-day processing.

Led offshore testing activities, chairing regular calls to gather status updates, assign tasks, and address blockers. Delivered clear and detailed documentation outlining task responsibilities, application functionality, and contingency actions.

Provided leadership and day-to-day support to testing teams, monitoring activities and ensuring alignment with project goals and timelines.

Developed CMMI-compliant project documentation, including test strategies, test plans, and test scenarios, to ensure rigorous quality standards were met.

Coordinated documentation reviews with team members, ensuring all materials were complete, accurate, and adhered to established standards.

Utilized Rational Robot to create and execute automated scripts, validating the results of data migration runs and ensuring data accuracy.

Chaired status update and project handoff meetings, facilitating the transfer of application knowledge and active defects to appropriate project teams for continued support and resolution.

Quality Assurance Lead / Systems Engineer

Blockade Systems / Proginet Oct. 2003 – Aug. 2006

Implemented a 3-tiered client-server solution spanning diverse platforms and technologies, including Windows AD, UNIX, Mainframe, LDAP Directories, WebSphere, Apache Tomcat, MS SQL, and Oracle.

Developed Windows scripts, UNIX shell scripts, and JCL to execute advanced load and stress tests, ensuring the authentication suite met and exceeded customer volume requirements.

Collaborated closely with business users to gather requirements, relay them to the development team, and submit product enhancement and functionality change requests to align solutions with business needs.

Performed security, usability, and performance testing using Remote Access and VPN technologies, validating secure transaction transfer via TCP/IP packet traces analyzed with Network Monitor and Ethereal.

Applied hotfixes, patches, and service packs in Windows AD and UNIX environments, conducting black-box functional tests to confirm application stability and ensure no negative impacts.

Utilized TestLink and Bugzilla to log issues, track defects, and maintain compliance with change management processes.

Delivered 3–5 day training sessions for resellers, customers, and internal staff, facilitating knowledge transfer of system architecture and underlying technologies.

Defined and implemented strategies for Enterprise Identity Management (EIM) and Enterprise Access Management (EAM) security architectures, meeting both business and technical requirements.

Ensured compliance with BCP (Business Continuity Planning), DRP (Disaster Recovery Planning), and relevant legislation, including Sarbanes-Oxley, HIPAA, and GLB.

Designed and deployed solutions that adhered to business and regulatory needs while addressing technical challenges.

Prepared and delivered sales and technical presentations as well as product demonstrations, engaging stakeholders at all levels, including management of Fortune 500 companies.

Quality Assurance Engineer

Blockade Systems / Proginet Aug. 1999 – Oct. 2003

Analyzed business requirements to design and execute test scenarios and test cases, ensuring application functionality aligned with user needs.

Wrote and executed SQL queries to validate GUI results and perform data extraction and manipulation using tools such as Sybase Central, SQL Server Management Studio, and Toad.

Developed and utilized WinRunner and LoadRunner scripts to validate the functionality of Windows and web-based components, executing regression, load, and stress tests to assess system performance.

Collaborated with development and management teams to address issues, clarify customer requirements, and ensure comprehensive documentation of all changes.

Provided leadership and guidance to the QA team by assigning tasks, conducting test case reviews, and training junior QA staff to enhance team capabilities.

Used TestDirector to create, manage, and execute test cases and automate testing processes, ensuring consistency and coverage across testing cycles.

Organized and facilitated testing sessions, validating that all application components met functional and non-functional requirements.

Administered production, development, and test environments, managing systems such as Windows Active Directory (AD), MS Exchange, and multiple UNIX platforms, ensuring.

QA Analyst / System Administrator

Newcourt Credit Group / The CIT Group Dec. 1996 – Aug. 1999

Designed and developed test plans, test procedures, and test cases to validate that Y2K-related system fixes and patches did not adversely impact the overall environment or application functionality.

Implemented new releases of financial, leasing, and lending applications in preparation for scheduled test cycles. Maintained the DEV environment for all builds and patches while executing regression tests to ensure compatibility with previous versions.

Worked extensively with Solaris on various Sun hardware platforms, including high-end enterprise servers such as Ultra3000 and Ultra5000, as well as workstations like Ultra2 and Ultra5, ensuring optimal performance and reliability.

Tester

Financial Life Assurance Company / Aetna Life Insurance Apr. 1996 – Dec. 1996

Coordinated and executed system integration testing for a corporate-wide desktop upgrade, ensuring compatibility and seamless integration across all systems.

Prepared and presented test results and summary reports to the management team, providing clear insights into testing progress, outcomes, and any identified risks or issues.

Training & Education

CISSP (Certified Information Systems Security Professional) - Ryerson University

MIIS (Microsoft Identity Integration Server) - Oxford Computer Group & SQL Soft+

Windows 2000 Active Directory (MCP Certification) - CDI

HEAT Administration - Burntsand

Ontario Management Development Program (Certification) - Seneca College

Solaris Administration I & II - The Institute for Computer Studies

Supporting and Administering MS Windows NT 4.0 - ObjectArts

Local Area Networking and PC Support Diploma - The Institute for Computer Studies

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