Customer Service Call Center

HOLLY BENNET ROJIK

615-***-**** & *************@*****.***

Experienced sales professional with determination and vision seeking a progressive organization where responsibility and recognition are limitless. I view myself as a Servant Leader and believe that my destiny is revealed and fulfilled by solving problems and providing solutions. I am adept at creating relationships and driving revenue.

Consumer Affairs Specialist (Contract)

Nissan contracted through Kelly Services - Smyrna, TN April 2023 to December 2023

Providing exceptional customer service over the phone, while acting with urgency in regard to Nissan vehicles.

Working collaboratively with various departments to develop strategies or plans to provide appropriate solutions to the customer.

Providing claim support to Nissan and Infiniti dealers by adjudicating warranty claims to ensure timely and accurate claim payments.

Call Center Representative (Contract)

Randstad - Tullahoma, TN

January 2023 to March 2023

Answered inbound calls.

Transferred calls to the correct department.

Adapt at drawing up quotes for small business projects. Professional Recruiter (Management Restructuring)

Appleone Staffing Agency - Brentwood, TN

March 2021 to June 2022

Understanding the workload needs of the company.

Determined the workforce required to meet the same company’s needs.

Conducted interviews and shortlisting candidate.s

Vetted potential candidates through background checks and employment history.

Matched qualified candidates with the right position that aligns with their background.

Work across multiple verticals to ensure that everyone is happy.

Great problem solver to recruit, screen, evaluate, and match qualified candidates to our client's specific job requirements.

Maintained performance standards and billing and candidates' qualification for placement full time.

Interfaced with clients to identify needs, provide company solutions, and obtain job orders either through marketing calls or responses to requests or referrals.

Maintained accurate records including timely data entry of recruitment, marketing, and order fulfillment activities.

Dedicated follow up/communication with candidates for 30 days after initial interview. Experienced Guide (Salesperson)

Echopark Automotive - Nashville, TN

September 2020 to February 2021

Guided guests through the sales process - to include processing appraisals, performing test drives, submitting credit applications, answering questions related to vehicles and purchase strategies while presenting financing options to guests and reviewing documents.

Gathered and processed customer data accurately to complete transaction paperwork. Claims Representative

Mendota Insurance Company - Nashville, TN

March 2020 to September 2020

Answered incoming calls of guests reporting auto accident, began recording the call.

Gathered details regarding when, where, who was involved, injuries reported, contact information of all parties, insurance policy numbers, police report and all information reported, and facts that led up to accident.

Assigned accident codes and assigned a Claims Adjuster.

Forwarded incoming phone calls to the correct adjuster to handle. Chime Real Estate Technology

Sales Development Representative (Company Downsized)-Phoenix, AZ August 2019 to January 2020

Created and managed a territory development plan and reported results via CRM.

Maintained a professional working relationship with customers, colleagues, suppliers and management.

Cold called, networked and targeted decision makers at the Director, VP, and C- Level for presentation and demo of software.

Left my position due to recent marriage/spouses’ job transfer to Nashville. Berkshire Hathaway HomeServices

Licensed Realtor©-Phoenix, AZ

May 2018 to January 2020

Represent both buyers and sellers in residential property transactions

Adept in contract drafting, negotiation, marketing research and client analysis Berkshire Hathaway HomeServices

Sales Manager-Phoenix, AZ

December 2016 to May 2018

Coached and mentored a team of 250 Realtors©

Recruited new agents from real estate schools to experienced agents via networking events.

Conducted weekly seminars and training sessions for sales agents to improve sales techniques.

Coached and stepped into transactions to deescalate legal threats.

Employed cold calling and text messaging to recruit new agents to our brokerage.

Assisted with role playing with agents to warm agents up for cold calling FSBO’s, Expired Listings, and handling current customer demands.

Secure Real Estate /Keller Williams

Licensed Realtor© / Short Sale Consultant-Bozeman, MT August 2009 to October 2016

Specialized in short sale negotiations for my own clients as well as other Realtors©

Utilized my intimate knowledge of the mortgage industry to facilitate successful short sale transactions between buyers and banks

Worked with multiple vendors to facilitate the transaction. University of Alabama Tuscaloosa, AL

B.A. History / PreLaw

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