Administrative Assistant Service Representative
Resume:
Michelle Ellenbecker
Abbotsford, WI *****
**********************@*****.***
Authorized to work in the US for any employer
Work Experience
Custmer Service Representative
Sutton Transport LLC-Weston, WI
April 2024 to Present
Reps answer customer calls, track others, take orders, answer tracking questions and a variety of other duties
Administrative Assistant
CCT Enterprises-Schofield, WI
January 2024 to January 2024
Enter sales orders in the system, enter freight bills in the system, numerous filing jobs, entering incoming checks into banking system, and any other duties as assigned Call coordinator
EO Johnson Business TechnologiesI-Wausau, WI
July 2021 to October 2023
I answered customer calls and dispatched techs to customers. I submitted monthly mileage and invoiced calls
Scheduler
Packaging Corporation of America-Marshfield, WI
May 1999 to December 2019
Calculate figures, such as required amounts of
materials, using pricing schedules, adding
machines, calculators or computers
•
Compile and prepare documentation related to
production sequences and transportation,
maintain purchase orders for materials
•
Compile information, such as production rates
and progress, material inventories, materials
used, or customer information, so that status
reports can be completed.
•
Confer with department supervisors or other
personnel to assess progress and discuss needed
changes
•
Confer with establishment personnel, vendors, or
customers to coordinate production or shipping
activities and to resolve complaints or eliminate
delays.
•
Contact suppliers to verify • shipment details
Distribute production schedules or work orders to
departments
•
Examine documents, materials, or products and
monitor work processes to assess completeness,
accuracy and conformance to standards and
•
specifications.\
Maintain files, such as purchase orders, bill of
ladings and factory tickets.
•
Plan production commitments or timetables for
business units, specific programs, or jobs, using
sales forecasts
•
Provide documentation and information to
account for delays, difficulties or changes to cost estimates
•
Record production data, including volume
produced, consumption of raw materials, or
quality control measures
•
Requisition and maintain inventories of raw
materials or supplies necessary to meet
production demands
•
Revise production schedules when required due
to design changes, labor or material shortages,
backlogs, or other interruptions, collaborating
with management, marketing, sales, production
or engineering.
•
Education
None in Businesses Management
UW Stout - Menomonie, WI
September 1986 to May 1989
High school or equivalent in General
Medford High School - Medford, WI
September 1974 to May 1986
Skills
• Accounts payable
• Word Processing
• Cash register
• Analysis skills
• QuickBooks
• Transportation management systems
• Social media management
• Manufacturing
• Clerical experience
• Proofreading
• Google Suite
• Organizational skills
• SAP ERP
• Restaurant experience
• Time management
• Debits & credits
• Cash handling
• Kronos
• Office Administration
• Oracle
• 10 Key Data Entry
• Project management
• Front desk
• Order entry
• Google Docs
• Customer service
• Customer relationship management
• Office Management
• Computer Skills
• Microsoft Office
• Billing (8 years)
• Typing (10+ years)
• Phone etiquette
• Receptionist (10+ years)
• Office management
• Word (10+ years)
• Microsoft Word
• Outlook (10+ years)
• Production planning
• POS
• Workday
• Payroll
• Windows
• Bookkeeping
• Typing
• Communication skills
• Accounting
• Driving
• Filing (10+ years)
• ERP systems
• Packaging
• Human resources
• Quality control
• Organizational Skills (10+ years)
• Accounts receivable
• Forecasting
• 10 key typing
• Accounts Receivable
• Microsoft Excel
• Leadership
• Order management system
• Multi-line Phone Systems
• Computer skills
• Scheduling (10+ years)
• Microsoft Outlook (10+ years)
Certifications and Licenses
cpim
driver's license
insurance producer license
cpa
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