Customer Service Representative
Resume:
Kimberly Mitchell
Customer Service Representative
Contact
Morristown, NJ 07960
**********@*****.***
Objective
To obtain a position that offers a positive and stable environment, where I can contribute to the company’s success through full utilization of my skills.
Education
Morristown High School
Morristown, NJ
High School Diploma
Key Skills
EPIC software
Microsoft Outlook
Lawson
Communication
Problem-solving
Medical Terminology
Customer Service
Administration skills
Experience
April 2021- Present
Customer Service Representative • Prime HealthCare- Denville, NJ
Assists patients with billing inquires specific to their insurance claims.
Proficient in EPIC software, used to access patient data and information.
Obtain and fax medical records requests as necessary.
Answer phones to process requests.
Update patient’s charts
Call and verify insurance policies.
Complete other assigned projects/ special assignments within a specific timeframe.
July 2019 - April 2021- Present
Customer Service Team Member • Lowes
Delivered a checkout experience that is quick, professional, and friendly.
Ensured merchandise is accurately scanned and meets the needs of the customer.
Engaged in safe work practices and encouraged others to do the same.
Provided excellent customer service during the checkout process.
Engaged with customers as well as attention to detail are extremely important in this role.
Provided supervision, coaching, and support to the other Customer Service Associates and Front-End Team.
October 2016- March 2021
Manager • Quick Check, Madison, NJ
Served as a hospitality ambassador by greeting customers and provided customer service.
Operated cash register and lottery machine
Maintained adequate inventory levels of all items.
Delegated work and supervised team members.
Followed proper guidelines for loss prevention, cash handling, payroll, timekeeping, and sanitation.
Completed all required shift reports.
Processed voids, returns, and customer complaint
November 2015- February 2016
Cashier • Sears Outlet – Cedar Knolls, NJ
Developed customer engagement and provided excellent customer experience.
Handled cash, check, and credit and debit card transactions with customers.
Scanned goods and collected payments from customers.
Issued receipts, refunds and change to customers.
Resolved customer complaints and assisted them in returning merchandise
July 2000 – March 2006
Assistant Manager • Center for Humanistic Change - Byram, NJ
Assisted program manager in addressing issues related to maintaining physical plant safety issued.
Provided ongoing supervisor and team support to promote the mission, culture and best practices of the agency in a positive way.
Assisted with medical oversight and implementation to ensure overall health and safety.
Responded to crisis situations by using good judgement through prevention, intervention, resolution, and necessary reporting to ensure the safety and well-being of the individual.
Supported the Direct Support Professionals to ensure records are accurate, completed, and submitted in a timely manner according to Agency standards.
Developed supportive relationships with consumers and became familiar with the individual’s unique capabilities, personality, and potential.
Assisted consumers with communicating with their support teams, which include their families and community resources.
Acted as a role model and provided feedback to staff to improve performance and delivery of service.
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