Customer Service Fast Food
Resume:
Melvin Green
Professional Summary
Dynamic leader with proven expertise in operations management and customer service, honed at Wendy's Fast Food and C & S Wholesale Grocers. Excelled in enhancing customer satisfaction and team performance, showcasing exceptional time management and decision-making skills. Achieved significant process improvements, demonstrating a strong blend of strategic oversight and hands-on proficiency.
Work History
Wendy's Fast Food - Manager
Jacksonville, FL
08/2022 - 04/2023
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
C & S Wholesale Grocers - Order Selector/Warehouse Forklift Operator
Jacksonville, AL
05/2021 - 10/2021
Boosted productivity by efficiently utilizing various equipment, such as electric pallet jacks, to transport and stack merchandise.
Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
Minimized damaged items through careful handling of fragile products while selecting orders.
Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
**************@*****.***
Jacksonville, FL 32210
Skills
Customer service
Team leadership
Time management
Decision-making
Packaging and labeling
Picking and packing
Self-motivated and disciplined
Cleaning and organizing
Heavy lifting
Operations management
Food safety compliance
Customer engagement
Education
06/2010
Riverside High School
Jacksonville, FL
High School Diploma
Certifications
Transportation Worker Identification Credential (TWIC) Badge. Expiration Date: April 2026
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MG
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