Project Manager Quality

Kathy Steffan

http://www.linkedin.com **** Road H | Leipsic, Ohio 45856

419-***-**** | *******.*@***********.***

Laboratory Management

Technical Lab Support | Education & Training | Medical Instrumentation | Equipment Maintenance

Earned reputation as 100% committed no matter the task or time required. A lover of education and helping people as evidenced by a wide range of recent positions (some part-time and overlapping), all equally valuable. Active member of American Society of Clinical Pathology and American Society of Quality. Certified Quality Auditor and candidate for Master of Arts in Education (2012).

Diligently dedicated professional with experience throughout laboratory operations, management, and personnel training. Extraordinary ability to bring teams together to improve efficiency, maintains accuracy and quality, and creates stellar results inside and outside of the lab. Earned multiple awards for excellence in testing, regulatory adherence, and overall performance.

Professional Experience

Education & Laboratory Testing Experience

Mar. 2007 – Present

Hemopathology, Medical Technologist, Toledo Hospital Aug. 2011- Present

Perform laboratory procedures used in the diagnosis and treatment of and prevention of disease. Verify, record and report lab results on all performed tests. Ensure compliance with government requirements, hospital policies and laboratory procedures, including maintaining the cleanliness of lab equipment, instruments, and work area.

Executed and analyzed tests in areas including hematology and coagulation to aid physicians in diagnosing and treating disease.

Consistently commended for the timely, high-quality completion of both routine and special laboratory assays of patient specimens (including blood and other body fluids, skin scrapings and surgical specimens).

Ensured test-result validity before recording/reporting results, earning a reputation for meticulous attention to detail.

Demonstrated the ability to communicate test results effectively with physicians, pathologists and nursing staff as a member of interdisciplinary team focused on providing exemplary quality of care.

Evaluated quality control within laboratory using standard laboratory test and measurement controls, and maintained compliance with CLIA, OSHA, safety and risk-management guidelines.

DOL Project Manager for Allied Health Consortium, Rhodes State College, Lima, OH, July 2008 – June 1, 2012

www.ohioalliedhealth.com

Compile data and report practices to the U.S. Department of Labor (DOL) for the Northwest Ohio Allied Health Consortium.

Analyze student outcomes focusing notable problems and successes.

Liaison between student and the two colleges of choice

Responsible for managing project action plans and monitoring processes from beginning to end including, tracking grant funds, using PAWS (Performance At Work) to compile data, budgets and payments, and marketing.

Coordinate and collaborate education programs for staff teams between four colleges to fulfill DOL project goals and maintain positive working relationship.

Facilitate and/or participate in DOL meetings, partner meetings, staff meetings, and in-service trainings.

Maintain strong communication between project director, principle accountant, and university president on status of project.

Adjunct Instructor, Rhodes State College, Lima, OH Mar. 2007 – June 2011

Planned and executed classes including: Anatomy and Physiology I and II Class and Laboratory, Basic and Advanced Microbiology Laboratory.

• Applyed the Quality Matters workshop 4/1/11

Initiated and Instructed Project Lead The Way 2010 – 2011

Biomedical Innovation and Medical Intervention courses sponsored by Rhodes State College and taught to Junior and Senior High School students.

• Develop the project definition and the scope of work, define all goals and any materials needed.

Clinical & Management Experience

Oct. 1988 – Jan. 2008

Laboratory Manager, Luke Medical Center, Lima, OH Apr. 2003 – Jan. 2009

Managed all aspects of clinical laboratory operations including budgets, billing, inspections, audits, training, proficiency testing, and personnel evaluations. Updated policies and procedures to ensure ASCP, EPA, and FDA compliance.

Notable accomplishments:

Installed a multi-channeled chemistry instrument including development of new testing methods and expanding the base of analysis.

Improved efficiency by cross-training medical personnel on various lab testing procedures.

Implemented and led programs for quality improvement and environmental health standards.

Saved 20% of yearly budget by switching vendors and improving test methods and practices.

Enhanced communication and encouraged teamwork by issuing a monthly newsletter.

Effectively reduced costs and improved customer relations using root cause analysis.

Environmental Chemistry Supervisor, Lima Oil Refinery, Lima, OH, Oct. 2000 – Jan. 2003

Provided technical guidance and supervision to a unionized staff, QA oversight, and internal audit services for all facets of the environmental laboratory. Assisted with group goal preparation, oversaw all lab safety checks, and performed incident investigations. Analyzed environmental samples using GC, GCMS, ICP, and wet chemical methods.

Notable accomplishments:

Developed and validated new methods for, and maintained, operations of various instruments within an industrial setting.

Reevaluated and improved tests flow and test menu. Increased proficiency of result output by 17%.

Ensured quality testing according to EPA and ASTM regulations and conducted the Environmental Health and Safety Program.

Assisted in the troubleshooting, evaluation and execution of procedures for continuous improvement of pipeline content.

Facilitated training of plant personnel in interpretation of laboratory results to aid in risk tolerance.

Assisted in troubleshooting of IT programs by improving data through the usage of tables, color coding, and charts allowing employees quick and easy reading of data.

Additional Related Experience:

Senior Technologist, St. Rita’s Ambulatory Care Center, Glandorf, OH 1982-2000

Managed urgent care clinical laboratory operations including but not limited to: inspections, POC testing, cross-training staff, monitor QC, perform personnel evaluations. Monitored and updated policies and procedures to ensure ASCP, and AABB compliance.

Notable accomplishments:

Redesigned a new satellite laboratory.

Increased laboratory services and profit base through better marketing and testing efficiency.

Professional Development

Certified Quality Auditor, American Society for Quality (ASQ) Member # 63347920, Member since 10/1/04

Member of American Society of Clinical Pathology (ASCP) Member since 1982 Member #02229989,

Cert. # 149855

ASCP Regional Representative May 2012- Present

Master of Arts in Education (Candidate 2013)

University of Findlay, Findlay, OH

Bachelor of Science in Medical Technology – Laboratory Science

Bowling Green State University, Bowling Green, OH

Professional Awards

Premier Award (for quality testing improvements), Lima Refinery

Professional Results in Daily Efforts Award, Lima Refinery

“Mercy Counts” Award, St. Rita’s Medical Care Center

Science Advancement Volunteer Award in Education

2010 Presenter at Ohio Association of Two-Year Colleges

Presenter at 2011 Multicultural Summer Youth Program

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