Business Development Customer Service

Dedicated and goal-oriented sales professional with 6+ years of proven success in delivering exceptional customer service and driving revenue growth. Seeking a challenging sales position where I can leverage my strategic thinking and proven sales techniques to build strong client relationships to help the company achieve its sales objectives.

Professional Synopsis

Proven track record of driving revenue growth and leading high performing sales teams.

Expertise in developing and executing sales strategies, managing key client relationships and achieving sales targets.

Extensive experience in business development, concept sales, digital sales, customer relationship management, managing a sales pipeline, cold calling, and revenue generation

Strong leadership, communication, and problem solving skills to optimize sales processes and deliver exceptional results in a dynamic business environment.

Proficient in conveying complex product information with confidence and expertise, ensuring customer understanding and assurance

Extensive experience in addressing customer concerns and inquiries, transforming challenges into opportunities for satisfaction

Possesses strong skills in lead generation through telephonic research

Work Experience

Deputy Sales Manager- Informa Markets (from 06/2018 till 09/2023)

Successfully cultivated and maintained relationships with C-level executives and key decision-makers, expanding business opportunities with existing and potential clients.

Managed a portfolio of key clients and developed and executed account strategies to drive revenue growth and meet sales targets

Developed and implemented delegate acquisition strategies through targeted marketing campaigns and cold calling

Drafted proposals outlining pricing structures, payment terms and other details related to products or services offered by the company.

Identified and pursued new business opportunities in both domestic and international markets

Successfully acquired new clients and retained existing ones, as well as reacquired lost clients using conversion techniques, negotiation skills, ROI analysis, and strong customer relationships

Successfully generated additional revenue for digital products and surpassed sales targets for pilot and launch projects.

Prepared sales production reports for senior management.

Collaborated closely with other departments to ensure the smooth execution of B2B events

Earned the "Salesperson of the Month" recognition multiple times

Managed the Pharmaceutical, Biopharmaceutical and healthcare portfolio for conferences, workshops, and forums for CPhI

Updating and maintaining, and creating a database of potential and existing delegates

Collaborating with other teams, such as marketing and event management, to ensure the smooth execution of the event

Mentoring and training new joiners

Managed a team of sales executives in the exhibition and conference arena

Proficiency in using Salesforce software

International Business Development Executive

Synergy Relationship Management India Pvt Ltd (03/2017 to 05/2018)

Identifying and targeting potential delegates for the masterclass, such as thorough market research and lead-generation activities

Develop and implement strategies through targeted marketing campaigns and cold calling

Negotiating with potential delegates to secure their attendance at the event

Updating and maintaining a database of potential and existing delegates

Collaborating with other teams, such as marketing and event management, to ensure the smooth execution of the event

Meeting or exceeding delegate acquisition targets

Successfully led technical and non-technical masterclass training workshops/conferences on topics such as maintenance, pharma, biopharma and healthcare, contracts, negotiations, and more

Skills

Account Management

Market Research

Conducting Telephonic Research and telephonic prospecting

Cold Calling

Communication and Follow – up

Microsoft Office

Academics Credentials

Bachelor of Engineering (Electronics & Telecommunications) from the University of Mumbai, 2016

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