Customer Success Consultant Growth Strategist
Resume:
Kevin.L Napoleone
luck with your sales and customer growth!
Los Ranchos de Albuquerque, NM 87107
************@*****.***
Professional Summary
Objective: Driven and results-oriented professional with a proven track record of achieving sales goals. Skilled in analyzing buyer intent and creating personalized marketing campaigns tailored to business needs. Demonstrated leadership in organizing and executing projects, improving systems, and implementing marketing strategies to drive new sales and achieve higher ROI. Successfully managed and developed teams, increasing sales by 25% in three months. Passionate about creating win-win situations for clients and businesses, grounded in personal integrity and the principle of the "Golden Rule." Authorized to work in the US for any employer
Work Experience
Career Transition Specialist, ABQ
Eckerd Youth Alternatives-Albuquerque, NM
March 2024 to July 2024
Providing transitional support, to provide winning ideas in students life. Overall project experience dealing in construction or professional setting. Helping people move from one stage educationally or in business growth. Qualifications and abilities with coaching integrity, social skills, sales and on the job training. Always looking ahead. These are some of the skills acquired in an arsenal. I always bring with a positive attitude.
Account Executive
Yelp-San Francisco, CA
February 2021 to November 2023
Negotiated contracts with New Business clients, ensuring innovative ideas to parties satisfaction. Implemented sales strategies aimed at superseding client’s goals. Marketing trends shown a customer pain points, generated an extra $20K in new business revenue for Yelp. Making sales on first outreach connecting with a diverse clientele with a pitch. Solving and offering solutions that come from expertise in marketing and sales, always demonstrate the value of products. My positive impact on the company’s bottom line in forming a partnership.
CSR-Customer-Service
AMAZON-Chandler, AZ
September 2017 to February 2022
Qualification skills and motivation to help customers with faster and smoother online order processing and address any post-sales concerns. By using various software tools to communicate customers and drivers. I review policies and communicate effective solutions to ensure customer satisfaction. React quickly, flexibly, and analytically in any situation. I have a strong ability to solve challenging technical problems and contribute to the success of a winning team. Client Outreach Specialist
Appreciation Financial-Scottsdale, AZ
June 2015 to October 2017
Scheduled appointments with teachers and school staff to discuss retirement options. Aided clients with account management and research. Contributed to delivering better returns on investments and solutions for all. Communicating with teachers and school staff about "scheduled appointments" and
"assisted customers "with their ideas with research. Producing referrals from all that I would contact, making a self-sufficient database as an independent field or remote 1099. Appointment Specialist
BAO~ By Appointment Only-Andover, MA
January 2014 to August 2015
Navigated complex business needs by identified new technology solutions to drive client ROI. Leveraged ability in Apache Hadoop, IBM, Microsoft, Hitachi, and Amazon to deliver tangible results by exceeding client expectations. Proactively advised clients on the benefits of emerging technologies like Google's AI, and Blue Elephant, and proven how these tools can capture data and fuel tomorrow's business growth. Assistant Foreman
SEMA-Colorado
\
Education
Associate's degree in Clinical Psychology
New Mexico State University-Main Campus - Campus, IL October 2023 to Present
Bachelor's degree in Business Marketing/Managment/Administration University of Phoenix - Phoenix, AZ
June 2014 to June 2015
Skills
• Data analysis
• Project management
• Communication
• Organization
• Problem solving
Contact this candidate