Assistant Manager Customer Service
Resume:
Stephen Green
Tomball, Texas 77375
*********@*****.***
Professional Summary
** ***** ** ******** ********** as a Dietary/Restaurant Assistant Manager with tenures of 9 and 12 years
Successfully supervised teams of up to 25 staff members
Results driven, proven effectiveness by increase of sales by 30%
Employment History
Assistant Manager 07/2016 – Current
IHOP Conroe, TX
Manage FOH and BOH to achieve consistent growth and while exceeding expectations regarding P&L.
Prepare reports daily to monitor sales, labor, cash deposits to ensure control over company’s assets.
Manage, mentor, and coach employees to facilitate their development.
Ensure all shifts are properly staff to provide and maintain excellent customer service levels.
Interview, hire, train employees, and conduct employee orientations.
Monitor temperatures, specification on weights, and overall cleanliness of operations and food line.
Prepare food production checklists and ensure proper preparation of all recipes.
Order food, small wares, uniforms, and other necessary products to maintain par levels at operation standards.
Identify operational opportunities for improvement and create a plan to implement them.
Approval and sign all food and beverage discounts of any kind.
Assistant Manager 11/2014 – 07/2016
Freddy’s Steak Burgers & Frozen Custard Spring, TX
Manage front and back of house operations
Prepare and review profit and loss statements.
Supervised up to 20 staff members
Control and maintain inventory levels.
Responsible for hiring, training, evaluating, coaching, mentoring and motivating staff
Monitor and communicate activities that effect P&L to General and District Managers.
Responsible for making cash deposits.
Handle customer relations and satisfaction
Assistant Manager 05/2003 – 09/2014
Hollywood Catering/Restaurant Spring, TX
Managed front and back of house operations
Prepared, reviewed and interpreted profit and loss statements
Supervised 7 – 10 staff members
Responsible for hiring, evaluating, coaching, mentoring and motivating staff
Controlled inventory including maintaining par level of existing and ordering food and supplies
Coordinated preparation of meals
Created, implemented and trained staff on safety and sanitation procedures for FOH and BOH
Monitored and maintained hot and cold food temperatures
Coordinated and prepared the menu for the restaurant and catering services
Handled customer relations and satisfaction
Dietary Aide 01/1993 – 07/2002
Dietary Assistant 01/1990 – 12/1992
SPOHN Hospital Corpus Christi, TX
Supervised 10 – 12 associates
Prepared staff schedules
Conducted staff and safety meetings
Coached and mentored staff
Coordinated and prepared meals for 200 – 400 patients and staff
Monitored and recorded temperature of foods
Monitored distribution of food per patient dietary needs
Ensured staff compliance of all safety and sanitation guidelines
Handled customer relations and satisfaction
Education
Associates of Occupational Science in Hospitality and Restaurant Management 09/2014
Le Cordon Bleu College of Culinary Arts – Online Scottsdale, AZ
Certifications
HACCP
Food Management – Expires -2029
Food Safety Manager – Expires 10/20/2029
Food Service Manager – Expires 07/2029
Food Handler Permit – Expires 06/2026
Licensed Bartender, State of Texas – Expires 10/13/2025
ServSafe Food Protection Manager Certification
Adult, Child, & Infant CPR and AED
References:
Michael Anderson- Personal Reference -832-***-****
Miguel Velez- Personal Reference - 346-***-****
Tami Washington- IHOP Manager - 281-***-****
James Branch- Personal Reference- 713-***-****
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