Human Resources Customer Service

MICHELLE R. BROWN

*** ***** ***** ***********, **, 30534 404-***-**** ************@*****.***

Seasoned Military Veteran with over 15+ years of Human Resource expertise in recruiting, onboarding, payroll processing with meticulous oral and written communication skills. Poised under pressure! Handles high volume recruiting needs. Overseeing a full spectrum of human resources programs, services, and office management functions. A team player…ensures a continuous pipeline of potential candidates are well informed and a perfect fit for all client needs.

Staff Recruitment/Retention Legal Issues & Compliance Project/Program Management

Training/Development Compliance Budget Management Contract Negotiation/Adm. Mediation/Dispute Resolution HR Policies & Procedures Phone Screen/Interview Customer Relations Team & Morale Building On-Boarding

EDUCATION

Master of Human Resources—Oklahoma University

Bachelor of Science, Business Administration— Wayland Baptist University Associate of Arts, Information Resources—Community College of the Air Force PROFESSIONAL EXPERIENCE

Multi-color Corporation, Dawsonville GA 2023 – 2024 Human Resource Manager

● Manage the recruitment process for vacancies, and coordinate the selection process with the hiring managers (communication to candidates/managers/third parties, extending offer letters and negotiating offers to potential candidates.

● Orchestrated a job fair and successfully hired and onboarding 28 new candidates.

● Conduct employee interviews, on-boarding, orientation training, plant tours and disciplinary matters, performance improvement plans, exit interviews when applicable salary recommendation and offers, writing offer letters, extending offers. Handled all uniform compliance for over 150 associates.

● Advise employees on company policies and procedures. Proficiently utilized I-9 Advantage, Dayforce and Jobvite for all new employees to ensure compliance with federal, state/local employment laws as well as company policies and procedures

● Work closely with management and employees to improve work relationships, build morale, increase productivity ume/application review, interviews, assessments, salary recommendation and offers, writing offer letters, extending offers) Conduct exit interviews.

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MICHELLE R. PITTMAN Page 2-404-***-****

Ruiz Foods, Florence SC 2017– 2023

HR/Recruiter

● Meticulously search for the best candidates for the right positions by working closely with management for high volume vacancies at all levels, monitor the applicant tracking system

● Conduct employee phone screens, interviews, on-boarding, orientation training, plant tours and disciplinary matters, performance improvement plans, exit interviews when applicable

● Advise employees on company policies and procedures. Update PayCor for all new employees ● Ensure compliance with federal, state/local employment laws as well as company policies and procedures ● Work closely with management and employees to improve work relationships, build morale, increase productivity and retention

● Maintain training, continuing education, tuition reimbursement, and disciplinary documentation records ● Participate in the design, development and updating of policies and procedure

● Update ATS to ensure updates and requirements are met

● Manage the recruitment process for vacancies, and coordinating the selection process (communication to candidates/managers/third parties, resume/application review, interviews, assessments, reference checks, salary recommendation and offers, writing offer letters, extending offers) ADP, Tax Services, Florence SC 2015-2017

Executive Assistant to Vice Presents/General Manager

● Provide calendar management for meeting and make travel arrangements for three vice presidents ● Orchestrated catered luncheons for the president of the company and his executive staff, coordinate speakers and organize presentations

● Retrieve coordinate and distribute incoming and outgoing correspondence

● Work with direct reports to handle confidential situations Home Depot Corporate Office Vinnings, GA 2010 – 2015 Human Resources Mediator (AACG Team0/Escalations Manager

● Maintain company policies and discipline for company and assist management in terminations

● Establish a strong work relationship with multiple teams across the organization to improve all communication from the lowest level to the top tier

● Investigate complaints and compliance for hourly employees, former employees, and management ● Manage sensitive information from employees to ensure company policies are being met with empathy and professionalism

● Assist management in conducting enforcing disciplinary decisions/actions that can be taken based on company policy

● Investigate/research and assist termination appeals filed

● Assist legal department with mediation before issues are escalated to the “lawyer level” Executive Assistant to Vice President

Schedule and coordinate appointments and made arrangements for meetings/conferences

● Prepare routine letters, memorandums, agendas, presentations, forms, etc.

● Responsible for establishing and maintaining official documents and records inappropriate files to ensure organization of materials.

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MICHELLE R. PITTMAN Page 3-404-***-****

Georgia World Congress Center, Atlanta GA, 2006 – 2010 Assistant Director of Building Services

● Directed oversight of contract, in-house custodial services, event support, pest control moving/logistics, asset and fleet management, including providing exceptional customer service for 3.9 million square feet of exhibit hall, and meeting rooms, aligning with business objectives.

● Developed and executed on-the-job technical programs for 112 departmental staff, and over 400 part-time staff, including recruitment, training and evaluation to ensure proficiency for over 600 major clients annually.

● Oversaw and manage a 6.5-million-dollar budget through effective and efficient operations, saving the company 20% during FY 2009.

Bagram Air Field, Afghanistan (Operation Enduring Freedom), 2006 Executive Assistant / Information Management

● Procured over $10K in equipment and supplies for over 1000 assigned personnel, providing impeccable organizational skills, ensuring quality delivery outcomes.

● Strategically deployed over 2000 personnel to 19 different remote locations within Afghanistan Theater.

● Handled and documented discipline appeals for investigation and provided resolution and policy US Air Force, Kirtland Air Force Base Albuquerque, New Mexico 2003 - 2006 Director, Executive Services

● Represented department on personnel discipline/matters and initiatives and collaborated with Executive Management in determining department’s role on internal and personnel management policies.

● Interacted and provided persuasive communication with thousands of personnel from diverse cultures, and economic backgrounds.

● Oversaw the overall management, and day-to-day operations, while maintaining compliance with all applicable laws and regulations.

United States Air Force, Kadena Air Base, Okinawa, Japan, 1996 – 2003 Functional Manager / Freedom of Information Act (FOIA) Manager

● Provided professional level of expertise in electronic and manual publications, forms development, design and control.

● Identified, analyzed, and translated complex information by evaluating options, ensuring effectiveness and efficiency of supply programs, and operations.

● Established an outreach program for battered women’s shelter for over 600 women and their families AWARD/HONOR: Earned Meritorious Service award while serving in Afghanistan: Top 5% of 1400 personnel.

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