UX Researcher

SHREYA CHOUDHURY

USER EXPERIENCE RESEARCHER

PROFESSIONAL PROFILE

Creative, people-oriented professional with the education and work experiences to extract meaningful user insights from quantitative and qualitative research. Possesses a solid foundation in design thinking, storyboarding, prototyping, and wireframing, as well as data analysis and visualization. Outstanding communicator able to collect technical requirements and user preferences and translate them into innovative design solutions. Qualifications include a BTech in Computer Science and a MA in Psychology from New York University.

CORE COMPETENCIES

• Mixed-Methods Research

• User-Centered Design

• Cross-functional Collaboration

• Stakeholder Engagement

• Storytelling & Insight Communication

• Data Analysis & Visualization

• Product Strategy

• Usability Testing

• Study Design

EDUCATION

MASTER OF ARTS IN PSYCHOLOGY, 2023, New York University – New York, NY BACHELOR OF TECHNOLOGY IN COMPUTER SCIENCE AND ENGINEERING, 2019, Manipal Institute of Technology – Manipal, India WORK EXPERIENCE

SUCCESS ACADEMY CHARTER SCHOOLS, HARLEM 3, NEW YORK, NY, JULY 2024 TO PRESENT SENIOR SCHOLAR SERVICES SPECIALIST

• Conducted quantitative and qualitative analysis of academic performance data for 200 students, deriving insights to improve outcomes for 80% of high-need students.

• Synthesized insights into data-driven support plans, presenting recommendations to leadership and securing alignment across cross-functional teams.

• Streamlined the referral process, driving on-time Special Education service initiation rates from 70% to 95%, ensuring faster support for students and improving overall academic outcomes.

• Built relationships with internal stakeholders (educators, board members) and external partners (families, service providers, Department of Education), driving strategic planning for upcoming initiatives.

• Advocated for individualized interventions through data-backed proposals, achieving 100% success rate. INFANT ACTION LAB, NEW YORK UNIVERSITY, NEW YORK, NY, JANUARY 2021 TO JULY 2024 MIXED-METHODS BEHAVIORAL RESEARCHER

• Led end-to-end research studies involving over 125 participants, employing interviews, behavioral observations, and quantitative data analysis to uncover insights into human behavior; recruited, interviewed, and managed human capital resources for each phase.

• Produced visual data representations and research summaries to communicate findings to academic and industry stakeholders; sought and secured $3,000 grant for the project.

• Defined 25+ behavioral metrics with a robust reliability rate (92%) to enable in-depth analysis of user behavior.

• Coordinated a multi-institutional research project with 70 collaborators from 50 universities, ensuring data integrity and adherence to research protocols.

CANDIDACE.FYI, REMOTE, NY, FEBRUARY 2024 TO MARCH 2024 PRINCIPAL UX DESIGNER

• Analyzed offerings and market positioning of five key competitors to inform product positioning and feature prioritization.

• Developed user flows and high-fidelity prototypes based on insights from user interviews and secondary research.

• Conducted heuristic evaluations and 10 user testing sessions, driving design refinements prior to product handoff. DELL GLOBAL ANALYTICS, DELL TECHNOLOGIES, BANGALORE, INDIA, FEBRUARY 2019 TO DECEMBER 2020 BUSINESS INTELLIGENCE ANALYST

• Streamlined employee experience by improving employee productivity by 75% and reducing errors by 90%, through a simplified pricing pipeline.

• Improved pricing operations efficiency by developing a customer segmentation tool, increasing product targeting accuracy by 20% and enhancing resource allocation by 15%.

• Built interactive dashboards, decreasing stakeholder inquiries by 30% and enhancing data accessibility. Jersey City, NJ ******.*********@***.*** LinkedIn Portfolio SHREYA CHOUDHURY Page 2

PROJECTS

DUOLINGO APPLICATION REDESIGN, OCTOBER 2022 TO DECEMBER 2022 UX DESIGNER

• Defined user requirements through six interviews and competitor analysis of industry leaders.

• Drove the continuous enhancement of design solutions by supervising multiple iterative design cycles, encompassing storyboarding and user testing.

• Secured a 90% approval rating for the proposed application interface while conducting usability testing with panel of 10 users; documented remaining items and areas in need of investigation. NYU ALBERT WEBSITE REDESIGN, AUGUST 2022 TO OCTOBER 2022 USER EXPERIENCE RESEARCHER

• Partnered with the design team to devise and deploy UX enhancements to improve the user experience for 52K+ students.

• Synthesized findings from seven qualitative interviews and 45+ survey responses to validate user sentiments, needs, and pain points.

• Consolidated affinity maps and synthesized the insights to inform the development of user personas and MVP proposals.

LEGO LAB DIGITAL PRODUCT DESIGN, JANUARY 2022 TO MAY 2022 UI/UX RESEARCHER

• Conducted 12+ stakeholder interviews, performed secondary research, and executed market trend analysis, distilling the results into key recommendations to inform product development.

• Conceptualized and pitched design improvements based on emerging trends in EdTech and play; obtained buy-in from decision-makers to pilot proposed actions.

• Formulated five product concepts and one integrated solution using LEGO bricks by facilitating whiteboarding and prototyping workshops.

VOLUNTEERISM

• Volunteer mathematics/computer science teacher – Wonderland Literacy Centre

• Activity room designer – Indian Society for Sponsorship and Adoption ADDITIONAL INFORMATION

Technical Proficiencies: Qualtrics, Figma, Sketch, Adobe Creative Cloud, Miro, Mural, R, Ruby, Tableau, MS Suite, HTML, CSS Languages: English, Hindi, Bengali

Interests: Dancing, Hiking, Making handicrafts, Poetry

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