Service Representative Customer

SINDY SAMAYOA

Palmdale, CA ***** 661-***-**** **************@*****.***

Profile

A highly motivated and detail-oriented individual, seeking an Administrative Assistant position to leverage my strong communication skills. Possess excellent verbal and written communication abilities, allowing me to confidently interact and collaborate effectively with a diverse range of stakeholders, from colleagues and clients to management. I am confident that my combined skill set would make me a valuable and reliable asset to your team.

Experience

AFTER SCHOOL COACH ELEVO LEARNING 04/22 – 05/23

Managed classrooms of up to 30 students, planned, prepared, and implemented an approved curriculum that includes language studies, math, art, or social studies.

Oversaw daily lesson plans and activities that focus on developing children's social and motor skills.

Assisted children with assignments and homework, such as reading, writing, and math.

ENGLISH TEACHER LANDI ENGLISH 01/19 – TO 01/22

Identified students with special requirements and created individualized plans

Determined exam and assignment grades

Provided feedback based on workload and classroom behavior

CUSTOMER SERVICE REPRESENTATIVE ALTA RESOURCES 01/17 – TO 12/18

Handled inbound customer calls, emails, and chats with professionalism and efficiency.

Accurately documented customer interactions and updated account information.

Troubleshoot and resolved customer inquiries and complaints.

CUSTOMER SERVICE REPRESENTATIVE TELSUS 01/15 – TO 12/2016

Computer Literacy: Proficiently navigate multiple systems and applications to access customer information and process requests.

Product Knowledge: Demonstrated a thorough understanding of Telsus products and services to effectively assist customers.

Empathy and Patience: Handled customer interactions with understanding, patience, and a genuine desire to help.

Education

BILINGUAL ADMINISTRATIVE ASSISTANT OCTOBER 1993 MARKHAM SCHOOL, chico, illinois

Skills & Abilities

Attention to detail

Computer Proficiency

Organizational Skills

Poised under pressure

Time management skills

Fun and energetic

Languages:

Speak, write and read Spanish fluently

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