Social Media Front Desk
Resume:
Ladetra Robinson
Hagerstown, MD
************@*****.***
Forward-thinking professional bringing over 20years expertise in working for my community. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Excellent computer skills: MS Word, Microsoft, PowerPoint, HMIS, QuickBooks, Canva, etc. Software. Organized and dependable, successful at managing multiple priorities with always in a professional, and positive attitude and willing to take on added responsibilities.
HARC
Marketing and Business Administrator
08/2024- Present
Market all WCBPN events on social media platforms, paper copy distribution as needed
Increase membership and event attendance
Track attendance at WCBPN meetings and events
Take photos/video at meetings and events
Create flyers for events Solicit and identify future speakers
Moderate meetings when needed
Provide administrative or business support as needed to Board members.
REACH Of Washington County
Program Assistant/Financial Literacy Success Coach
01\2020 - 8\2024
Working with Washington County residents facing crisis. Preventing homelessness.
Helping residents with eviction prevention and other housing or personal needs (birth certificates, id, social security cards).
Offer encouragement, advice and referrals to our community. Through counseling and resources.
Assist with fundraisers.
The financial literacy success coach. Facilitate financial education program for Washington County.
Prepare quarterly reports and grants.
HR duties- Performance Management, Onboarding, Training, Interviewing, Needs of employees.
CASA, Inc
Shelter Supervisor
06/2020 – 8/2024
Advocate for domestic violence survivors.
Interview new clients into the domestic violence shelter, talk about safety plans, and goal planning.
Perform individual case management and counseling.
Coordinate house meetings and staff meetings.
Manage the transitional house and the clients.
Train new employees.
On SART team (Domestic Violence Response Call)
Achieve and/or maintain certified domestic violence advocate training.
HR duties- Performance Management, Onboarding, Training, Interviewing, Needs of employees.
Hilton Homewood Suites
Front Desk Manager
02/2009 – 5/2018
Supervise Guest Service Agents, Night Auditors, Sales to ensure total guest satisfaction.
Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures and regulations. improve skills.
Hire, train, and disciplines staff.
Empower front desk staff to successfully handle guests’ needs, special requests, and complaints.
Train front desk staff on proper revenue management procedures.
Innovated in new programs.
Performs administrative and financial duties (daily reports, accounting, inventory).
Report directly to the General Manager.
Community Action Council
Crisis Counselor
05/2013 – 6/2015
Provide community-based assessments and crisis counseling for clients.
Delivered social work services to clients in crisis (rental, utilities, homelessness settings.
Coordinated program referrals for community-based resources.
Develop and maintain working relationships with other mental health practitioners, case managers, law enforcements officers, school personnel, and other interested parties.
Community Outreach
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education:
UCLA BS
Excellent Computer skills (All Programs) and Communication Skills.
In my 30 years in Washington County, I have held several offices. boards member as well as President. I am currently a board member for Washington County Social Service, Secretary for the NAACP, 2022 member of Washington County Democratic Central Committee, Women of Color Network, Past President of the Washington County Commission for Women, Washington County Education Foundation, Washington County Chambers of Commerce, Maryland rural Committee. I own the Blossom School of Etiquette (17 years).
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