Customer Service Administrative Assistant
Resume:
JULIE A SMITH
*************@*****.***
PROFESSIONAL GOAL:
SEEKING A POSITION ON AN EXPERIENCED, DEVOTED TEAM WHO ASPIRE TO HELP OUR ORGANIZATION SUCCEED AND EXCEED GOALS
Skills:
40 years CS experience, Typing 55-65wpm, 10-key, MS Word, MS Excel, MS Outlook, Administrative Assistant Office Procedures, Inbound and Outbound Call Center Sales Skills,
AS400 Billing, Administrative Assistant Office Procedures, Accounts Receivable, Accounts Payable, Medical Billing, CPT & HCPC Coding, Medical Claims, Medical Claims Reconciliation, Credit Card Payments & Payment Adjustments, Debt Reconciliation, Statistical Management, Leadership Adherence, Adherence to CSC & OSHA Guidelines
Education:
Carrington College Albuquerque, NM 12/07-10/08
Medical Billing and Coding
Columbia College of Missouri Syracuse, NY 6/01-3/03
Business Administration/Business Information Management
Utica School of Commerce Utica & Canastota, NY 1/94-6/95
Administrative Secretarial/Minor of Medical Concentration
Work Experience:
Ascendion/HP Inc. Rio Rancho, NM 11/23-6/24
Escalations Case Manager
Works with escalated commercial customers regarding their pc and printer issues and drives actions in past incidents of technical issues on the device. Responsible for validation of customer entitlement. Monitor the service event through completion for compliance. Works on assignments that are highly complex in nature where a strong degree of independent judgment, initiative, and technical knowledge are required to resolve problems; this includes resolutions of repairs and replacement of HP pcs and HP printers. Completes multiple tasks or cases simultaneously within guidelines of case turnaround times while prioritizing customer satisfaction. Process expert and subject matter expert on standard and nonstandard delivery types.
HME Specialists, LLC Albuquerque, NM 12/21-5/23
Patient Supply Coordinator
Verify patient prescriptions for Durable Medical Equipment and obtain current, valid prescriptions for compliant patient files. Entering and updating patient demographics from doctor referrals and customer contact. Data Entry of all detailed clinical and supply information, including ICD-10 and HCPC codes, referring and providing physicians that create a sales order and ship DME products to patients.
Create detailed notes in the system from inbound calls from callers regarding their supply requests and determine how to move forward with the request for supplies, including sales of new qualifying items or additional services. Verify patient insurance eligibility and/or apply additional insurance to patient accounts. Obtain authorization from patient’s insurance, if applicable to the specific insurance or item. Follow all HIPPA and OSHA Healthcare regulations. Follow all financial regulations for collecting copays or any additional billing needs for DME equipment dispensed
BC Forward/Accenture Albuquerque, NM 6/20-8/21
Human Services Department, Consolidated Call Center Customer Service Agent
Contracted, remote. Assist inbound callers with confidential child support case inquiries for the State of NM Consolidated Call Service Center, Aid callers with applications for Medicaid, SNAP, and LIHEAP assistance through the Income Support Division
Randstad Staffing/Array Technologies Albuquerque, NM 2/20-4/20
Assembler
Temporary contract assignment to assemble brackets for solar paneling energy company
Safelite Solutions Rio Rancho, NM 11/18-12/19
Referral Specialist
Assist auto owners with inbound and outbound calls in a third-party call center environment. Establish new glass damage claims for various auto insurance companies, including fleet company vehicles, Schedule auto service for all preferred providers with pricing agreements under designated insurances
S&P Data LLC
Customer Service Agent
Retention Specialist, Sales Rio Rancho, NM 7/17-8/18
Answer front line inbound, registered call records. Direct calls to the proper department for further assistance. Institute outbound calls to retain appointments for installation of ADT security products. Address inbound sales inquiries in a call center environment. Assist existing ADT customers with upgrades, conversion options, and add-on service options to prevent loss of their valuable assets and prevent physical harm and injury with quality protective products, Provide comfort and peace of mind to families across the U.S. by sales of smoke and carbon dioxide detectors
Convergys Rio Rancho, NM 7/15-1/16
Technical Support, IOS Specialist
Assist Apple customers with their iPhones and iPads with any technical issues with their devices during Convergys’ new venture with Apple. Ensure clients have a full understanding of the features, software, and iTunes applications included on their device. Assist with any repair orders. Suggest replacement parts or devices for upgrades, including accessories for devices. Maintain customer relationships and promote customer loyalty to Apple products
Lifestyle Apartments at Palomas Albuquerque, NM 8/11-6/15
Assistant Manager
Process all incoming new leases and lease renewals, Institute tenant assistance for qualified tenants and assist them with the process, Process Accounts Receivable as well as Accounts Payable. Order supplies for apartment renovations and maintenance. Schedule maintenance and work orders for multiple units
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