Customer Service Credit Union
Resume:
OBJECTIVE: In need of a position that supports
persons’ needs.
Susan M Hatchett
Experience Education
Foothills Credit Union – Member Solutions
Consultant - Consistently provide atmosphere of high-quality member service. Confidently support credit union cross-marketing efforts, assisting members in identifying products and services that meet their needs. Ensure that all information and transactions regarding credit union members are kept confidential. I was usually at the top of the list for sales incentives. I was one MSC out of a total of five of these positions in three branches.
2019 – 2021
Banner Health – Accounts Receivable, and Banner
Health patient customer service.
On a team that was directed to collect on late insurance payments from Blue Cross, the Veteran’s Administration and Workmen’s Compensation companies. 2017 - 2019
American Family
Front office contact for walk-ins, and telephone assistance calls from existing and prospective new clients, took in payments. Assisted with quotes and policy establishment and changes to existing policies. 2015 - 2017
Allstate Insurance, Stamm Agency
Customer service manager, and lead salesperson for the agency. It was a newly created agency, with the purchase of a book of business that had. not been worked for several months.,
2013 - 2015
Triple AAA Insurance
Worked in a call center that supported insurance policy customers needs. We took in payments, we amended policies, and explained coverages. po
Manual High School, Denver
CO Women’s College – Full-tuition
scholarship
American Banker’s Assoc. – Stonier
Graduate School of Banking
Skills
Creativity
Leadership
Organization
Problem solving
Teamwork
Contact
550 N LINCOLN AVE, APT 258
LOVELAND, CO 80537
*****.*.********@*****.***
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