Customer Service Human Resources
Resume:
Marie
Jean-Louis
Houston, TX *****
**************@*****.***
www.linkedin.com/in/m.jeanlouis
Human Resources Generalist with 3+ years, Customer Service with 10+ years and Sales/Marketing 10+ years. A proven track record of using my excellent personal, communication and organization skills to lead and improve HR departments, recruit excellent personnel, and improve department efficiencies, also bring in immense amount of income & business to several companies. Team player with excellent communication skills, high quality of work, driven and highly self-motivated. Strong negotiating skills and business acumen and able to work independently.
Experience
SEPTEMBER 2022-SEPTEMBER 2024
HEALTH SPECIALIST/CENTAURI HEALTH SOLUTIONS Houston, Texas
Abstract, collect, and analyze treatment and follow up information of patients. May educate patients and assist them with issue to promote the implementation of the health care information system. Providing resources to improve mental or physical well-being of their patients.
JANUARY-2018 – SEPTEMBER 2022
Human Resources Manager/TAX AGENT – UPSCALE MULTI-SERVICES Orlando, Florida
Review, update, and revise company hiring practices, vacation, and other human resources policies to ensure compliance with all local, state, and federal labor regulations. By creating and maintaining a positive and responsive work environment, raised employee retention rates by over 10% to achieve a greater than 90% employee retention over a 2-year period. Developed recruitment programs to successfully increase requirements. Lead development team to build and deploy a dedicated recruitment website.
JANUARY 2020 – SEPTEMBER 2022
CUSTOMER SERVICE REP - ASSURANT Orlando, Florida
REMOTE-customer service while providing remote support for customers inquiries about insurance policies and resolving customer issues. Data analyst and claims adjusting.
BILLING SPECIALIST/SALES - HILTON Orlando, Florida
Collections, front office medical background, customer service, proficient computer functions, data analysts and claims adjusting.
JULY 2011 – AUGUST 2013
SALES AGENT - ALORICA Miami, Florida
Delivered prepared sales talks, reading from scripts that described products or services, to persuade potential customers to purchase a product or service. Answered questions from customers, entered customer information such as names, address, payment methods, and orders into computer. Record information and reactions of prospects contacted. Adjusted sales scripts to better target the needs and interests of specific individuals.
Skills
Type 96WPM • Proficient with Workday • Team player • Excellent time management skills • Conflict Management • Public Speaking • Data analytics
Education
MAY 2015
Associate in Criminal Justice Law Miami-Dade College Miami, Florida
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