Office Manager Medical Billing
Resume:
CONNIE D. GARRETT
************@*****.*** 478-***-**** Eastman, GA 31023
Summary
Motivated, Ambitious and Reliable Medical Billing Manager with 26+years of extensive experience in the healthcare industry. A dependable professional who manifests profound knowledge in healthcare billing and coding accompanied with flexibility, positive attitude, and an ability to always deliver a high-quality service. Energetic professional focused on delivering excellence in the assigned area of responsibility.
Experience
Dodge County Hospital
Office Manager
10/2017 - 05/2024
Dr. Rosenbaum
Oversaw all coding and billing activities to ensure accurate reimbursements from insurance companies.
Advised physicians on best practices related to clinical documentation improvement initiatives.
Ensured accuracy of patient records through regular audits of medical charts.
Provided training to staff members on proper use of the electronic health record system.
Resolved conflicts between staff members or patients in a timely manner.
Reviewed monthly reports to monitor quality assurance metrics across departments.
Communicated with patients with compassion while keeping medical information private.
Optum
Senior Recovery Resolution Analyst
08/2017 - 10/2017
Researched customer accounts and provided detailed reports on account activity.
Evaluated financial data related to dispute resolution cases and identified discrepancies or inaccuracies.
Dodge County Hospital
Office Manager
02/2010 - 08/2017
Dr. Rosenbaum
Assumed full responsibility for the overall performance of the department
Successfully orchestrated various Billing Department functions, including medical coding, charge entry, claims, payment posting, and reimbursement; facilitated the smooth running of department's operations and maximized operational effectiveness
Deliberately documented patient data and medical records and ensured that all such matters are correctly identified and handled in accordance with applicable laws and regulations; conducted routine medical record audits to maintain conformity with insurance company requirements
Demonstrated expert knowledge of insurance, cash collections, ICD-10, CPT coding, monitoring of accounts receivable, and audited medical records to ensure correct coding compliance
Continuously strived to identify and incorporate best practices within the field of work; completed required documentation timely and accurately, thoroughly researched current standards, and performed detailed band end clean-up, resulting in increased accounts receivable and reimbursement actions, decreased turnaround time and increased revenues
Taylor Regional Hospital
Office Manager
02/1992 - 02/2010
Dr. Rosenbaum
Effectively spearheading various office functions including medical billing, coding and collections, appointment scheduling and medical record maintenance; ensured all activities run efficiently and on time
Exhibited exceptional communication and organization skills during the execution of each activity
Produced all work to the agreed standard and within set deadlines, successfully completed all assignments while maintaining currency on coding, sequencing and procedures best practices and updates; effectively handled a range of matters of contentious nature; collected, posted and managed patient account payments and prepared and submitted claims to insurance companies and other third-party payers.
Education and Training
Florida Institute if Technology Melbourne, FL
BA in Healthcare Management
06/2016
Certifications
Certified Physician Biller, American academy of Professional Coders, 2014
Certified Professional Coder, American academy of Professional Coders, 2010
References
Dr. Rosenbaum
dhrosenbaum@cox,net
Whitney Sapp, RN
********@*******.***
Tabby Sanders, LPN
*****************@*****.***
Contact this candidate