Account Manager Project Management

Arnissia Thompson

*.***********@*******.*** 864-***-****

SUMMARY

Seasoned Account Manager with over six years of experience driving customer satisfaction, retention, and revenue growth in customer-facing roles. Skilled at fostering client relationships, delivering consultative solutions, and leading cross-functional teams to achieve business objectives. Adept at leveraging technical and business acumen to support product lifecycle management, customer onboarding, and market penetration strategies. Currently pursuing an MBA in Project Management to enhance expertise in product strategy and leadership. WORK EXPERIENCE

AT&T Charlotte, NC

Account Manager Nov 2021 - Present

• Built and sustained relationships with key decision-makers to drive product adoption and satisfaction.

• Acted as a subject matter expert for AT&T's products and services, offering in-depth knowledge and solutions tailored to client needs.

• Designed and implemented customized success plans, aligning product solutions with client goals and increasing utility.

• Partnered with sales, product, and support teams to resolve escalated concerns and deliver cohesive customer experiences.

• Led onboarding and deployment of FirstNet solutions for major clients, including the City of Lancaster and Prisma Health, achieving seamless integration and high client satisfaction.

• Delivered consultative solutions to address client challenges, contributing to 30% growth in account retention. Retail Sales Consultant Oct 2017 - Nov 2021

• Surpassed sales targets through effective needs analysis and tailored product recommendations.

• Recognized as a subject matter expert for Apple and Samsung products after completing specialized training, enhancing the stores' capability to address advanced customer inquiries.

• Trained and mentored new team members in sales techniques and product knowledge, fostering team development and improved performance.

• Collaborated with management to meet store objectives, enhancing overall operational efficiency and customer satisfaction.

Keffer Dodge Jeep Ram & Chrysler Charlotte, NC

Automotive Sales Consultant Oct 2015 - Oct 2017

• Engaged in proactive follow-ups to assess customer satisfaction and provide timely support.

• Acted as a point of contact for clients experiencing service issues, ensuring that problems were resolved efficiently to retain client trust.

• Upsold and cross-sold financial products, contributing to revenue growth while ensuring solutions aligned with client needs.

• Conducted regular performance reviews with clients, ensuring alignment with their goals and addressing concerns. EDUCATION

University of South Carolina Aiken

Master of Business Administration (M.B.A.), Project Management Aiken, SC, US

Dec 2025

Columbia College

Bachelor of Arts (B.A.), Business Administration

Columbia, SC, US

May 2020

York Technical College

Associate in Arts (A.A.), Business Administration

Rock Hill, SC

May 2016

SKILLS

Product Management • Leadership • Account Management • Technical Knowledge • Subject Matter Expertise • Problem-Solving & Decision-Making • Customer Success • Customer Relationship Management (CRM) • Market Analysis • Cross-Functional Collaboration • Sales & Customer Service • Communication & Interpersonal Skills • Project Management • Relationship Building • Strategic Account Management • Cross-functional Team Leadership • Problem Solving • Customer Retention Strategies • Empathy • Customer Success Strategy • Client Engagement • SaaS PROJECTS

Projects & Accomplishments, AT&T

• FirstNet Deployment: Spearheaded onboarding and deployment for high-profile clients, ensuring operational efficiency and enhanced client satisfaction.

• Customer Retention Initiative: Increased client retention by 30% through strategic engagement and issue resolution.

• Growth Strategy: Designed marketing and product adoption strategies, contributing to a 35% increase in revenue.

• Specialized Expertise: Completed advanced training programs, earning Apple Master and Samsung Expert certifications to enhance product knowledge and customer support capabilities.

• Awards & Recognition: Received multiple awards and consistently positive customer feedback in the form of emails and text messages, highlighting exceptional customer service, problem-solving skills, and willingness to assist with escalations.

• Customer Service Excellence: Commended by leadership for consistently providing complete solutions to customers' needs and assisting colleagues in resolving complex escalations.

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