Customer Service Hair Stylist
Resume:
Rodgeann Griffin
Bloomington, IN *****
*************@*****.***
Professional Summary
Decades of experience and knowledge with customer service, consultations, sales, marketing, and management. Proven track record of growing business, retaining clients and increasing sales. I’m good with people, multi tasking and detail orientated I have been working independently in a team atmosphere all my adult life. I’m a Cosmetologist looking to transfer my people skills I’m trainable and eager to learn and begin my last career with benefits.
Work Experience
Hair Stylist
Independent stylist /salon team atmosphere-Bloomington, IN September 1989 to Present
Managed hair and nail salon for 10 of these years before starting a family. Established and supervised all features of the salon business. including customer service, accounting, inventory management, sales, marketing, certification management, and client consultations. Provided 7+ technical hair services. Remodeled garage creating a home based salon business to Accommodate my family, new and existing clients while observing OSHA regulations. Maintained and grew my book of business. Worked off-site in various salons at home and in person to maintain relationships with former stylists and clients. Created a travel business with restrictions to accommodate at-risk Covid 19 concerned clients. Effectively solicit orders and promote product upgrades to current clients, resulting in a 33% increase in upgrade sales over the last two years.
• Managed appointment scheduling efficiently to maximize productivity while accommodating client preferences
• Built strong relationships with clients through excellent communication skills and attentive service
• Collaborated with salon team members to create a positive atmosphere for both staff and customers
• Educated clients on proper hair care techniques and recommended suitable products for at-home Maintence .
• Trained junior stylists on advanced cutting techniques leading to improved overall quality of services provided by the salon
• Maintained accurate records of client preferences including preferred styles/colors/products ensuring consistent service delivery
• Demonstrated exceptional time management skills by consistently completing appointments within the scheduled timeframe
• Managed inventory of hair care products, ensuring an adequate supply of popular items while minimizing waste
Salon Owner/Hair Stylist
Touch Of Class-Bloomington, IN
January 1989 to March 1998
Maintained a loyal customer base of over 2,000 guests. Owner and operator. Founded and managed all features of business, including customer service, accounting, inventory management, sales, marketing, staffing, and training. Provided outstanding customer service, including precision cuts, customized colors, formal and professional styling, color techniques such as balayage, low lights and highlights to create dimensional color, hair extensions and facial waxing all while continuing to grow the business. Given my dedication, consistent hard work, desire to learn and be one of the best combined with love for the art of hair and making a difference in peoples lives I was able to Accomplished goal Within 5 years of graduating. I wanted my own salon business surrounded by like minded staff before starting my family. Independent Hair Stylist
Heavenly Enhancements
February 1988 to January 1989
Given my enterprising spirit and professional drive a decision to become self-employed was imminent. Multiple former clients followed me in this endeavor due to my skills, rapport, and client first attitude. As a result, I rented a space and became independent. I learned the value of money, gained confidence and the knowledge necessary to compete with local competitors in the Bloomington, Indiana area. Master Hair Stylist
Main Event-Bloomington, IN
August 1985 to February 1988
Met and exceeded retail and commission expectations due to drive and superior work. Performed creative styles, designer permeant waves, meticulous cuts, and unique color techniques for current and new clients. Employed excellent customer service and superior work, while maintaining retail sales, quality consults working in a team atmosphere. Compensated on a sliding commission scale based on volume. Hair Stylist
Command Performance
May 1984 to August 1985
Worked my first job in a walkin salon located inside our college mall for the 6 months required by law under supervision before going to state board. I was Responsible for excellent customer service, quality work, retail sales, maintaining professional environment and excellent team atmosphere. Hair Stylist with a passion for designing precision cuts and creative color. Exceptional knowledge in customer service and client retention. Paid on production commission base. Education
High school diploma in Cosmetology
Bloomington High School South and Area Career Center - Bloomington, IN August 1982 to September 1984
Skills
• Customer service
• Retail Sales
• Communication skills
• Computer skills
• Account Management
• Insurance Sales
• Marketing
• Computer literacy
• Upselling
Links
www.linkedin.com/in/rodgie
Certifications and Licenses
Life & Health Insurance License
Cosmetology License
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