Business Management and Training Director, Advanced Healthcare exp

Amanda Harvey

Business Management and Training Director

**** * ******** // *******, ** 67218 // 316-***-**** // *************@*****.***

OVERVIEW

As the Director of Training for a call center team of over 150 employees, I am a results-oriented leader with a proven track record in driving operational excellence and employee development. I take a proactive, initiative-driven approach to lead change and create innovative training materials that empower employees to exceed performance expectations. My expertise spans recruiting, analyzing call center data, and managing payroll processes to ensure efficiency and cost-effectiveness. Thriving in high-pressure, fast-paced environments, I am passionate about fostering growth and cultivating top talent to meet organizational goals.

EXPERIENCE

SALES SPECIALIST

SwyftOps // Wichita, KS // 2022-Present

As the lead for managing all sales presentations at SwyftOps, I played a pivotal role in driving business growth and ensuring the success of our sales initiatives. My responsibilities included coordinating and scheduling product demonstrations, managing post-demo follow-ups, and executing targeted marketing strategies through social media to increase brand visibility. I leveraged HubSpot to track and analyze KPIs, optimizing sales performance and ensuring accurate reporting.

In 2024 alone, my efforts directly contributed to securing over $350,000 in new business, showcasing my ability to generate impactful results and drive company growth. My strategic approach to sales operations and my commitment to excellence helped streamline processes, enhance client engagement, and maximize revenue opportunities.

ACHIEVEMENTS + HIGHLIGHTS

Contract review and negotiation. After successfully managing sales for SwyftOps during my first year, my contract was reviewed and renegotiated to reflect my contributions and the value I brought to the company. As part of the new agreement, my compensation package was enhanced to include performance-based bonuses, providing me with the opportunity to earn additional incentives tied to achieving sales targets and business growth.

Marketing claims and packaging review. Review and advise management and employees on product and brand marketing and advertising claims in print and digital/social and propose solutions as required, based on legal compliance, industry practice, and risk level.

Provide leadership and expertise on all aspects of product regulatory compliance to ensure that products are successfully introduced and maintained domestically and globally pursuant to regulations. Ensure compliance and coordinate and oversee work of EU Safety Assessor.

Continued education making sure to stay up to date with each states new Medicaid laws and rules to ensure that the system is in those guidelines.

DIRECTOR OF TRAINING

Frax USA // Wichita, KS // 2015-2022

At Frax USA LLC, I have successfully advanced through various roles, starting as a customer service agent and progressing to my current position as Director of Training. In this role, I am responsible for driving the development and success of employees while ensuring alignment with organizational goals. My key responsibilities include:

Designing and delivering comprehensive training programs on new directives, processes, and systems to empower employees and drive performance.

Reviewing applications and conducting interviews to identify top talent, ensuring a strong cultural and operational fit for the organization.

Fostering positive employee relationships and maintaining a welcoming work culture that supports engagement and retention.

Leading training seminars, lectures, and ongoing support for management to ensure the growth and development of all employees.

Conducting Quality Assurance to evaluate the effectiveness of training materials and ensure successful implementation across the team.

Analyzing and reporting on training attrition, compliance, and effectiveness to inform continuous improvement initiatives.

Reviewing employee documentation and providing specialized training or remediation when necessary to address performance gaps.

Leading new hire orientation and onboarding while collaborating with Human Resources to ensure a seamless transition for new employees.

Offering strategic support and guidance for all call center training initiatives to enhance operational efficiency and employee success.

Overseeing recruitment for all role types, ensuring that staffing levels align with business needs.

Managing payroll, scheduling, and utilizing systems such as Workday and inContact to ensure smooth operational processes.

This role has allowed me to build strong leadership capabilities while ensuring that employees are fully equipped to contribute to the company's success. I thrive in dynamic environments, bringing both creativity and analytical thinking to every challenge.

EDUCATION

BACHELORS IN BUSINESS MANAGEMENT

University of Phoenix // Phoenix, AZ // 2009-2013

CAMPUS HIGH SCHOOL

Campus High School // Wichita, KS // 1999-2003

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