General Manager Talent Acquisition
Resume:
SAMANTHA GARZA
********.*******@*****.***
C: 956-***-****
Mission, TX 78572
Dedicated General Manager and Wine Director with over 15 years of experience, I have established myself as a strong leader in Hospitality & restaurant industry with proven success in high-end steakhouses. I bring extensive wine knowledge, as well as strong experience in fine dining restaurants. Demonstrated expertise in strategic planning, cross-functional team leadership and revenue management. Proven ability to drive profitability, optimize operational processes, and elevate guests experience across diverse service areas. As a passionate and driven leader, I enjoy creating and implementing operational solutions focused on building a great team while improving revenue growth.
Education:
University of Texas, Rio Grande Valley, Edinburg
Business Administration
Key Leadership Competencies:
Strategic & Financial Planning
P&L Management & Budget Optimization
Cross-Département Leadership
Operational Scalability & Efficiency
Talent Acquisition & Development
Customer Experience Optimization
Business Development & Revenue Growth
Crisis Management & Problem Resolution
Professional Experience:
Omni Barton Creek Resort & Spa, Austin Tx 05/15/2022/Present
General Manager- Crenshaw's Bar & Eatery
Direct the day-to-day restaurant operations, control budget, labor, and cost.
Oversee six outlets, Blind Salamander, Jim Bob’s lounge, Nopales, Texas Spice, Travis Pool, Bob’s Steak & Chophouse
Maintain an outstanding sales product mix while forecasting sales trends for successful operations.
Develop operational, marketing, and business plans in conjunction with owner.
Estimate food and supply needs, oversee the placement of orders.
Hire, train, and supervise managers and staff.
Assist in overall management of six outlets.
Spot check liquor parts and order daily supplies.
Hold pre-shift meetings.
Handle guest comments and complaints and ensure member and guest satisfaction.
Communicate with guests and receive feedback.
Observe, teach, and correct staff s service in a professional manner.
Examine food preparation and beverage presentation.
Responsible for scheduling, completing weekly payroll, and forecasting.
Participate in interviewing/recruiting new employees.
Check bar controls shot glass use, red lining, and bottles totally empty daily.
Approve paid time off requests.
Responsible for performance management for staff, including monitoring attendance, conducting annual reviews, facilitating department meetings, disciplinary actions.
Maintain work email and responses.
Maintain knowledge of the resort property and events.
Conduct monthly department and OST meetings.
Champion and drive the Omni/Power of One culture.
Legends Restaurant Bar Patio McAllen, TX 02/2021/03/2022
Assistant General Manager and Wine Director
Direct the day-to-day restaurant operations, control budget, labor, and cost.
Maintain an outstanding sales product mix while forecasting sales trends for successful operations.
Develop operational, marketing, and business plans in conjunction with owner.
Estimate food and supply needs, oversee the placement of orders.
Hire, train, and supervise managers and staff.
Manage the budget, administer payroll, and make sure operations remain within budget.
Supervised 35 employees, ensuring optimal productivity throughout the restaurant opening and beyond.
Establish lasting relationships with customers to expand the client base by 100%.
Answer customer questions and address problems and complaints in person and via phone.
Delegate work to managers and employees based on shift requirements, individual strengths, and unique training.
Development of menus alongside Executive Chef for special events, i.e. wine dinners and private banquets.
L&F Distributors (Favorite Brands) McAllen, TX 04/2018 – 02/2021
Wine & Spirits Sales Representative – On Premise (restaurants) & Off Premise (HEB, Walmart, Targets and Liquor Stores)
Develop new business opportunities and strategies around how to identify and target new clients.
Develop Wine List for accounts, help them obtain Wine Spectator Wine List Awards.
Supervised fine dining accounts in South Texas, develop and train staff with wine – spirits tasting.
Worked closely with the Wine Directors and Executive Chef to develop Wine Dinners throughout the year.
Help restaurants to maximize beverage sales and maintain cost and inventory.
Establish lasting relationships with customers to expand the client base by 100%.
Answer customer questions and address problems and complaints in person and via phone.
Maximize sales by creating BTG programs in restaurants Wine List creating incentives to servers and bartenders.
The Border by Dfass McAllen, TX 09/2015 – 04/2018
General Manager
Product Quality and Safety: To Maintain DFASS’s Valuable reputation, compliance with the quality process and safety requirements is essential when we ship or deliver products.
Sales And Marketing: Build long-term relationships with customers by demonstrating honesty and integrity.
Customer Information: Protect customer information, private or confidential, just as carefully as our own.
Government Customers: Take special care to comply with all legal and contractual obligations in dealing with governments.
Importing and Exporting Products: Working with U.S Customs and Border Protection. Making sure all products are exported correctly.
Activities and Recognition:
Wine Dinners
•Paul Hobbs Winery
•Vega Sicilia
•Amici Cellars
•Molly Dooker
Top Accounts
Bob’s Steak & Chophouse, Edinburg, Tx - Wine Spectator Award - Open Table – Diners Award
Santa Fe Steakhouse, McAllen, Tx - Wine Spectator Award - Open Table – Diners Award
Prime Steakhouse, McAllen, Tx - Wine Spectator Award - Open Table – Diners Award
Salt, McAllen, Tx - Wine Spectator Award - Open Table – Diners Award
Espana Mediterranean, McAllen, Tx (Fine Dinning) - Wine Spectator Award - Open Table – Diners Award
Winery Harvest
Amici Cellars Winery Harvest - Napa Valley, California – 2018, 2019
Certifications
TABC
Food and Handlers
Skills:
•Operations Management • Microsoft Office
•Staff Retention • Excellent Communication
•Bilingual in Spanish and English • Results-Oriented
•Time Management Skills • Training and Development
Contact this candidate