General Manager Market

JUAN LUIS MUSSENDEN

*************@*****.*** C: 956-***-**** 3302 Oriole Drive, Mission, TX 78572

Dedicated General Manager and Wine Director with over 30 years of experience, I have established myself as a strong leader in the restaurant industry with proven success in high-end steakhouses. I bring extensive wine knowledge, as well as strong experience in restaurant openings. As a passionate and driven leader, I enjoy creating and implementing operational solutions focused on building a great team while improving revenue growth.

Education:

University of Puerto Rico Carolina, Carolina, Puerto Rico

Hotel and Restaurant Administration

Experience:

Reach Hospitality OL McAllen TX 06/2024 – Present

Director Area Manager Ojos Locos South Texas Region - Weslaco, Brownville, McAllen, Laredo, Corpus

Direct the day-to-day for all three restaurant operations, control budget, labor, and cost, 25 million in sales.

Oversee five GM’s and maintain an outstanding sales product mix while forecasting sales trends for successful operations.

Estimate food and supply needs, oversee the placement of orders.

Manage the budget, administer payroll, and make sure operations remain within budget.

Supervised 200 employees, ensuring optimal productivity throughout the restaurant opening and beyond.

Establish lasting relationships with customers to expand the client base by 100%.

Answer customer questions and address problems and complaints in person and via phone.

Delegate work to General Managers based on shift requirements, individual strengths, and unique training

Truluck’s Ocean’s Finest Seafood & Crab Austin Downtown, TX 03/2023 – 06/2024

Beverage Manager and Wine Director

Direct the day-to-day restaurant operations, control budget, labor, and cost, 15 million sales.

Maintain an outstanding product mix while forecasting sales trends for successful operations.

Develop operational, marketing, and business plans in conjunction with owners or Director of Operations.

Estimate food and supply needs, oversee the placement of orders.

Hire, train, and supervise managers and staff.

Manage the budget, administer payroll, and make sure operations remain within budget.

Supervised 150 employees, ensuring optimal productivity throughout the restaurant opening and beyond.

Establish lasting relationships with customers to expand the client base by 100%.

Delegate work to managers and employees based on shift requirements, individual strengths, and unique training.

Bob's Steak & Chop House Omni Hotels Barton Creek, Austin TX

Bob's Steak & Chop House Edinburg, TX 03/2016-03/2023

General Manager and Wine Director

Direct the day-to-day restaurant operations, control budget, labor, and cost 8 million sales.

Maintain an outstanding product mix while forecasting sales trends for successful operations.

Develop operational, marketing, and business plans in conjunction with owners or Director of Operations.

Estimate food and supply needs, oversee the placement of orders.

Hire, train, and supervise managers and staff.

Manage the budget, administer payroll, and make sure operations remain within budget.

Supervised 100 employees, ensuring optimal productivity throughout the restaurant opening and beyond.

Establish lasting relationships with customers to expand the client base by 100%.

Delegate work to managers and employees based on shift requirements, individual strengths, and unique training.

Development of menus alongside Executive Chef for special events, i.e., wine dinners and private banquets

The Patio on Guerra McAllen, TX 09/2008 - 02/2016

General Manager and Wine Director

Generated daily operational and sales reports for corrective action or continuous improvement 6 million sales

Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.

Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.

Drove sales by effectively managing several multi-units within the facility.

Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.

Establish and enforce standards and regulations for personnel, administration, entertainment, and food

.

Activities and Recognition:

Truluck’s Downtown Austin

Wine Spectator Award - Award of Excellence 2023, 2024

Open Table - Diners' Choice 2023, 2024

TripAdvisor - Certificate of Excellence 2023, 2024

Bob's Steak and Chop House – Steakhouse Edinburg - Austin

Wine Spectator Award - Award of Excellence 2018, 2019, 2020, 2021, 2022

Open Table - Diners' Choice 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023

TripAdvisor - Certificate of Excellence 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023

The Patio on Guerra Fine Dinning Steakhouse

Wine Spectator Award - Award of Excellence 2011, 2012, 2013, 2014, 2016

TripAdvisor - Certificate of Excellence 2011, 2012, 2013, 2014, 2015

Open Table - Diners - Choice 2011, 2012, 2013, 2014, 2015

Restaurant Openings

The Patio on Guerra, McAllen Texas - 2008

Bob's Steak & Chop House, New York, NY- 2015

Bob's Steak & Chop House, Edinburg Texas - 2016

Amici Cellars Winery Harvest - Napa Valley, California – 2018, 2019

Skills:

•Operations Management • Microsoft Office

•Staff Retention • Excellent Communication

•Bilingual in Spanish and English • Results-Oriented

•Time Management Skills • Training and Development

Contact this candidate