Customer Service / General Services

SAMUEL NTRI OPOKU

Tel: 718-***-**** email: *********@*****.***

PROFESSIONAL SUMMARY

Enthusiastic person of over 15 years’ experience in banking and customer service, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of teamwork, meeting deadlines and training in customer service. Motivated to learn, grow professionally, and excel in all emerging industries. I am flexible to relocate as the position may require.

CORE COMPETENCIES

Microsoft office * Analytical skills

Customer Service * Problem solving.

Oral and written Communication * Numeracy and finance

People Management * Coaching

Products and Services cross selling *Credit Appraisal

WORK HISTORY

CUSTOMER SERVICE PERSON (Part time). Dec 2023 – August 2024

SAM’S Club

Provide exceptional customer service to club members.

Handle and resolve member inquiries and complaints.

Assist members with product selection and purchases.

Maintain a clean and organized work environment.

Process member returns and exchanges.

Promote and educate members on company products and services.

Work collaboratively with team members to achieve sales goals.

Update member accounts and maintain accurate records.

Stay updated on product knowledge and industry trends

Cashiering.

OFFICE ADMINISTRATOR/HR SUPPORT (Part time). Nov 2021 - October 2024

Jubilee Homecare, Bloomfield, NJ

Organizing office operations

Controlling correspondence, Reviewing, and approving supply requisitions

Scheduling and managing transportation system/ routine maintenance,

Ensure compliance to Regulatory requirements,

Facility / Office Space cleaning and management,

Support bookkeeping and budgets preparation/ management,

Assigning and monitoring clerical/ HR support functions.

BRANCH SALES AND SERVICE MANAGER June 2009 - August 2018

FIDELITY BANK GHANA LIMITED – ACCRA, GHANA

Led my team and actively participated fully in the day-to-day operations of the branch.

Discussed customers business situations and offered them guidance on bank tailor made products that met their needs.

Reviewed Personal and Small Business Credit applications for Credit Committee approval.

Maintained confidentiality and integrity of bank records and client information to prevent mishandling of data and potential breaches.

Enforced internal controls to promote compliance to operation requirements and safeguarded bank assets.

Drove branch sales by developing new businesses and deepening brand loyalty of existing customers through good service delivery and incentive programs.

Managed and sought solutions to complaints which boosted customer retention.

Maintained branch profitability in relation to budget.

Developed, discussed, and monitored fraud prevention strategies through regular monthly workshops with team.

Supervision of banking operations (vault cash limits/ movement, daily cashier opening/closing balance, internal teller till audits etc.)

BRANCH MANAGER May 2005 – June 2009

HFC BANK GHANA LIMITED – LEGON, GHANA

Consistently managed team to work within operational guidelines.

Identified and capitalized on community business opportunities with effective networks.

Assessed employee performance and identified improvement plans.

Originated and processed customer loan proposals.

Cross sold other service products of other business units of the bank.

Management of branch balance sheet

EDUCATIONAL QUALIFICATIONS

CYBERSECURITY COMPLIANCE ANALYST – IT Governance, Risk and Compliance.

TRAINING IN SOX, SOCs, Payment Card Industry Data Security Standards[ PCIDSS], Third Party Vendor Risk Management [TPRM], Texas, USA

AWARD: MASTER OF ARTS – Development Studies

UNIVERSITY OF GHANA – Legon, Ghana

AWARD: BACHELOR OF SCIENCE – Administration (Finance and Banking Major)

UNIVERSITY OF GHANA BUSINESS SCHOOL- Legon, Ghana

CERTIFICATIONS

Business Management Essentials (BME)

Awarded by Management and Strategy Institute, PA -USA

Project Management Essentials (PME)

Awarded by Management and Strategy Institute, PA -USA

Retail Banker 1

Awarded by Retail Banking Academy, UK

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