Cleaning Services Service Delivery
Resume:
Employment history
My Hamptons Residence Services at East Hampton, NY
Head of Housekeeping for High-Profile Clients
Housekeeper Sep 2007 - May 2014
Private Cleaning Services for UHNW Families in the Hamptons area / summer estates Joanna Sultanov
Housekeeping Professional
Dedicated housekeeping professional with over 17 years of experience in high-end estates and business environments. Proven expertise in daily housekeeping operations and management, complemented by leadership skills as the former owner of a successful housekeeping and cleaning service. Recognized for exceptional service, cleanliness, and organization, with a refined understanding of client expectations.
175 Main Rd., Riverhead, US, 11901
******.**********@*****.***
Led luxury housekeeping services, cultivating high-profile client relationships in Hamptons, Connecticut, NYC. Implemented rigorous cleanliness standards, managed property maintenance.
Meticulously maintained luxury residences, expertly managing laundry and adhering to stringent health and safety protocols. Built strong network with property managers.
Pioneered tailored housekeeping solutions for high-net-worth individuals. Continuously refined service offerings to meet evolving client needs and preferences.
Fostered seamless communication between clients, property managers, and service team. Ensured consistent, high-quality service delivery across multiple luxury properties.
Dylan Lauren and Family (August 2021 - September 2024): Oversaw all aspects of housekeeping with meticulous attention to detail. Justin Waterman (January 2017 - December 2017) & Antonio Reid (June 2017 - January 2019): Provided comprehensive cleaning services until property sales.
Ugo Colombo (July - September 2017): Conducted deep cleaning prior to family arrival. William Lauder (July 2018): Prepared a rental for departure and maintained housekeeping throughout their stay. Executed Housekeeping Standard Operating Procedures, ensuring daily cleaning and scheduled deep cleaning. Reported directly to the Chief of Staff regarding cleaning supplies, bathroom toiletries, and specialty items (e.g., flowers, candles). Managed laundry services, including washing, ironing, steaming, folding, and organization of household items. Oversaw packing and unpacking, ensuring all items were clean and travel-ready. Specialized in caring for fine fabrics, linens, clothing, and various surfaces. Worked autonomously with minimal supervision, demonstrating strong problem-solving skills for day-to-day challenges. Reported maintenance issues promptly to the Chief of Staff. Maintained high standards of health, safety, security, and hygiene. Education
Bachelor of Mathematics
Skills
Additional information
Professionalism: Maintains a polished appearance and exhibits professionalism in all interactions, fostering a positive environment Strong Work Ethic: Recognized for high energy levels, commitment to tasks, and ability to go above and beyond to ensure client satisfaction. Attention to Detail: Exceptional organizational skills and meticulous attention to detail, ensuring thorough cleaning and maintenance standards. Formal Hosting Knowledge: Expertise in formal hosting protocols, including the ability to set a formal table and create an inviting atmosphere for guests.
Effective Communication: Strong verbal and written communication skills, facilitating clear dialogue with clients and team members. Adaptability: Demonstrated capability to adjust to and accommodate changing circumstances, remaining composed under pressure. Positive Attitude: Maintains a "can-do" attitude, promoting teamwork and a cooperative work environment. Feedback Responsive: Open to constructive feedback and continuously seeking ways to improve personal and team performance. Time Management: Proficient in prioritizing tasks and managing time effectively to meet deadlines and client expectations. Uniformed Appearance: Willing to adhere to uniform policies as required. Valid Driver’s License: Holds a clean driver’s license for reliable transportation.
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