Medical Assistant Service Representative

Jennifer Hester

Professional Summary

Medical Assistant dedicated and compassionate student seeking to leverage clinical training and strong interpersonal skills to provide exceptional patient care in a dynamic healthcare setting. Eager to contribute to a medical team by utilizing knowledge of medical procedures, administrative tasks, and patient support to enhance the overall patient experience and operational efficiency

Work History

Mercy Ministries - Customer Service Representative

Augusta, GA

02/2010 - 11/2017

Provided primary customer support to internal and external customers in fast-paced environment

Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns

Consulted with outside parties to resolve discrepancies and create effective solutions

Educated customers on promotions to enhance sales

Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction

Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations

Communicated with vendors regarding back order availability, future inventory and special orders

Recommend customers, thoroughly explaining details

Collected customer feedback and made process changes to exceed customer satisfaction goals 100%

Achieved and consistently exceeded revenue quota through product and service promotion during routine calls

Leveraged sales expertise to promote products and capitalized on upsell opportunities

Offered advice and assistance to customers, paying attention to special needs or wants

****************@*****.***

706-***-****

Augusta, GA 30904

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Skills

Sterilization techniques

Immunization Administration

Healthcare ethics

Patient Scheduling

Insurance Verification

Clinical Documentation

Vital signs monitoring

Infection control protocols

Education

11/2024

American National University

Salem, VA

Associate of Science: Medical Assisting

09/2021

Miller-Motte Technical College

Lynchburg, VA

Bachelor of Science: MA

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