Human Resources Quality Control

Benjamin Sterwerf

**** ******* *****, **** *******, OH 45069

Email: ***.********@*****.*** Cell: 513-***-**** PROFESSIONAL EXPERIENCE

Bureau Veritas Consumer Products Services – Physical Test Technician 2022 – 2024

• Perform physical testing on paper products to ensure regulatory compliance with industry standards.

• Maintain certification to calibrate and operate seven different machines across three material types.

• Ensure quality control and accurate reporting of test results. Piada Italian Street Food, Cincinnati, OH – Catering Coordinator 2016 – 2022

• Oversaw all catering operations across the Cincinnati and Kentucky markets, managing both corporate and social events.

• Coordinated menu creation with chefs, ensuring alignment with client budgets while maintaining food quality and presentation.

• Managed catering logistics, including booking and upselling, to maximize revenue.

• Provided managerial oversight during catered events, ensuring seamless execution and client satisfaction. U.S. Bank, Blue Ash, OH – Teller II

2014 – 2016

• Processed financial transactions including deposits, loan payments, withdrawals, and check cashing.

• Cross-sold bank products and services, addressing customer inquiries and providing account service.

• Reconciled cash drawer and transaction records, ensuring accuracy and adherence to banking policies. ERJ Companies, Chili's Restaurant, Cincinnati, OH – Training Manager/Operations Manager 2007 – 2014

• Led new hire orientation and ongoing training for management teams.

• Monitored employee turnover and human resources metrics to improve retention and employee satisfaction.

• Coordinated with other departments to develop and implement operational improvements, focusing on both staff and guest experiences.

Don Pablo’s Restaurants, Cincinnati & West Chester, OH – Training General Manager 2003 – 2007

• Managed daily restaurant operations, including P&L responsibility, budget oversight, and staff training.

• Conducted management recruiting and facilitated open houses to attract top talent.

• Collaborated with the Training Department to update and implement training materials and processes. Damon’s Restaurants, Wilmington & Columbus, OH – Training Manager 1996 – 2003

• Directed a comprehensive 10-week Management Training Program for new managers.

• Developed and facilitated certification courses in areas such as sexual harassment, recruiting, and food safety (ServSafe).

• Coordinated regional training seminars, traveling to various cities to conduct workshops and deliver training programs. EDUCATION

Bachelor of Arts in Human Resources

Villanova University

PROFESSIONAL CERTIFICATIONS

• Certificate in Mastering Organizational Human Resources Effectiveness

• Certificate in Accounting for the Non-Financial Manager REFERENCES

Available upon request.

KEY SKILLS & COMPETENCIES

• Operational Efficiency & Optimization

• Team Training & Development

• Customer Service Excellence

• Menu Planning & Budgeting

• Event Coordination & Management

• Regulatory Compliance

• Cross-functional Collaboration

• Leadership & Staff Development

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