Customer Service Data Entry
Resume:
Jessica Mckenna
*** ****** ** *************, ** *9534
***************@*****.***
Reliable friendly hard working team player with experience in both warehouse shipping and receiving as well as excavation construction. strengths in inventory management, customer service, data entry and Site preparation. Experience in catch basin removal, replacement and repair. Upgrade in structure of storm water pipes, erosion control, and sinkholes. Able to preform physical labor and operate equipment when instructed including but not limited to skid steers, excavators, rollers, loaders, and backhoes.
Proven success in satisfying sales objectives and securing repeat patronage. Responsible and friendly leader able to make customers feel welcome, listen to needs and promote merchandise and services with practiced care and attention to individual needs. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Bringing a positive work ethic to any job site.
#readytowork
WORK EXPERIENCE:
—— Excavation Laborer
Furnace Stream Farms-Hamburg, PA
January 2020 to November 2023
Effectively read and interpreted site plans.
Site preparation including assembling trench boxes, digging trenches, grading, drilling, cutting and and pipe replacement, repair and installation including water, sewer, electric and gas lines. Loaded nd unloaded equipment and materials
Performed tasks as instructed to by operators and site project managers. Performed physical labor and operated equipment when instructed to by operators and site formans including but not limited to skid steers, excavators, rollers, loaders, and backhoes. Followed and maintained safety within job sites. Reported inventory as needed and assisted in shop and farm duties as required. Was able to learn quickly and kept pace with the needs of the project on hand. Experience in government and private contracting practices. Assisted in snow removal, and interstate soundwall and barrier projects as well.
—— Key Holder
Russell Stover Chocolates-Hamburg, PA
August 2019 to February 2020
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals. Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Offered product and service consultations and employed upselling techniques. Stayed informed of updated product trends to provide informative customer service and assistance . Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well- stocked, organized and current.
Collaborated with fellow sales team members to achieve group targets. Educated customers on product and service offerings. Prepared cash deposits with zero discrepancies.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
—— Shipping And Receiving Coordinator
IWCO Direct-Hamburg, PA
January 2010 to December 2020
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records. Planned stock quantities according to marketplace demand and sales forecasts. Provided subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes. Maintained accurate and current order and shipment forms, inventory documentation and customer records.
Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
Managed day-to-day shipping and receiving.
Effectively controlled the release of proprietary and confidential information for general client lists. Safely operated equipment such as forklifts, power jacks, high reaches, and turret stock pickers and trained other handlers in proper usage.
—— Shift Leader
Dunkin' Donuts-Pottsville, PA
January 2008 to December 2009
Documented daily production levels, materials use and special incidents to keep management informed of all activities.
Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Assisted with performance reviews to identify areas of improvement and devise proactive approaches. Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
Inspected incoming supplies to verify conformance with materials specifications and quality standards. Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Trained and supervised team member to maximize performance and meet daily objectives. Complied with all company safety procedures, policies and regulations to promote safe working environment.
Mentored team members on techniques necessary to complete job tasks. Maintained visually appealing and effective displays for entire store through use of lighting, signage and
[Product].
Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by [Number]%.
EDUCATION:
—— Associate's degree in Criminal Justice
Reading Area Community College
October 2004 to June 2006
— High School Diploma
Oley Valley Senior High School - Oley, PA
High school diploma
Oley Valley - Oley, PA
SKILLS:
• Cash handling accuracy (10+ years)
• Merchandising knowledge
• Inventory control procedures (9 years)
• Money handling
• Customer Service (10+ years)
• Sales
• Shipping & Receiving (9 years)
• Shift Management (5 years)
• Supervising Experience (5 years)
• POS (10+ years)
• Forklift
• Leadership
• Snow Plowing (4 years)
• Construction (3 years)
• Heavy Equipment Operation (2 years)
• Backhoe Operation (2 years)
• Mechanic Experience (1 year)
• Storm Water Management Model (3 years)
• Site preparation (3 years)
• ProCore (1 year)
• Microsoft Office (10+ years)
• Shipping & Receiving (10+ years)
• Identity & Access Management (2 years)
• Upselling (7 years)
• Government Relations (10+ years)
• storm water replacement
• heavy equipment maintenance
ASSESMENT TRAINING:
• Customer service
Identifying and resolving common customer issues
• Administrative assistant/receptionist
Using basic scheduling and organizational skills in an office setting Customer focus & orientation
• Responding to customer situations with sensitivity Work style: Reliability
Tendency to be reliable, dependable, and accountable at work
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