Operations Manager Customer Service

BRYAN FELT

Muskegon, Michigan ***** 616-***-**** *******@*****.***

Professional Summary

Looking to obtain a position that will allow the use years of experience in sales, management, training, team building and customer service. Seeking a position that challenges the mind and introduces new experiences while utilizing outgoing personality and organizational and leadership skills.

Skills

Team Building

Planning and Coordination

Training and Development

Flexible and Adaptable

Self-Motivated

Sales

Work History

Manufacturing Technician II 04/2015 to Current

Amway – Ada, MI

Team member that helped to create NSP Playbook for team members at NSP, used to help guide employees through development and promotion NSP Acted as tour guide on several occasions for ABO / IBOs that have visited NSP Volunteered for additional role and responsibility of CFL (Capability Functional Leader) Oversaw training, created 90 day training plans, designed to assist with development of new hire team members

Helped to train and develop new hire team members within NSP process, helping them to understand Quality, Safety and Amway, NSP, FDA guidelines in DSIE and Encapsulation ProBiotics department team member

Fully immersed and involved technician while training new team members regarding production, equipment and good documentation processes and also taking on additional duties as QFL (Quality Functional Leader)

QFL- helping to ensure exceptional quality of final products to Amway ABO's / IBO's are world class

Yellow Belt Graduate- Providing skills and tools to accomplish large projects saving time, effort and money for NSP.

Generated, submitted and presented reports to enhance quality outages and help to enforce quality standards.

Calibrated machines to maintain required productivity levels and adherence to quality standards.

Inspected finished products for quality and adherence to customer specifications. Skid Loader 04/2013 to 04/2015

Amway – Ada, MI

Performed multiple duties - Manpower Temporary employee at Amway Cosmetics department as skid loader and HILO driver.

Operations Manager 04/2012 to 04/2013

AVI Foodsystems – Greer, South Carolina

Promoted to Operations Manager for AVI Food systems company's new flagship account This position was start-up location, Arriving on site with no vendors, staff, vehicles, facilities or hardware on site

Originated and managed all aspects of sales, ordering, staffing, training, team building, vending and all other administrative duties at this location. Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and helping sales to evolve and grow. Warehouse Manager 06/2009 to 04/2012

MI – Grand Rapids, MI

Created and implemented food packing systems with limited space that became AVI operational standard for branches with limited space issues Created cardboard recycling program that allowed Grand Rapids branch to eliminate monthly dumpster costs, as well as allow us to earn money from recycling, and making amore Green branch.

Repeatedly reinvented consumables storage by finding processes to work Alpha / Numeric and Vertically (as floor space footage did NOT expand as demand expanded) thus changing picking processes as well as overall management of warehouse operations. Filled in during long term absence of AVI Assistant Operations Manager . Took on additional responsibilities and opportunities to assist Operations Manager Oversaw warehouse staff and maintained efficiency in fast-paced environment. Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.

Sales Retention Specialist 02/2005 to 06/2009

Comcast Communications – MI.

Performed sales calls in a very fast paced atmosphere creating high customer satisfaction and retention, helped to resolve customer concerns and issues and ultimately provide them with excellent service and retain Charter Communication customers. Provided excellent customer service to solve potential concerns and potentially up sell them services.

Store Manager 04/2004 to 02/2005

Pearle Vision – Muskegon, MI

Responsible for all daily business operations and to maintain sales figures, controllable profits, expenses and additional key performance indicators Store had repeatedly been recognized for highest average dollars per transaction, as well as key high performance in payroll control, inventory shrinkage. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Managed inventory control, cash control and store opening and closing procedures. Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Program Director and Store Manager 06/1989 to 08/2004 Stannard's Music – Grandville, MI

Created, marketed, organized and directed several sales based events, concerts, sales based functions for up to 400 customers

Responsible for developing sales based music education program, which was designed to educate musically and generate student/customer enrollment and drive sales Personnel management, trained new staff members, daily programs & event operations as well as all of the daily store operations.

Oversaw team of five personnel focused on Sales, Customer Education and Student/Customer recruitment.

Distribution Manager and Sales Representative 06/1994 to 06/1996 J-Ad Graphics – Hastings, MI

Helped create, market and distribution. Tabloid publication, first of its type nation-wide Shared responsibility to weekly create, proofing and design REAL ESTATE WEEKLY tabloid weekly publication.

Solely responsible publication distribution.

Hired, trained and managed delivery employees.

Store / Multi Store Manager 10/1989 to 06/1994

Edison Brothers Inc – Grand Rapids, MI.

Assisted in opening of two new retail establishments and promoted to open and manage three larger establishments,

Assisted in short term management of establishments that were short on management staff or were in operational jeopardy

Responsible for daily operations, inventory control, payroll, training and team building Received multiple management awards for Inventory and Payroll Control Managed, trained and motivated personnel to continuously improve knowledge and abilities in retail sales field.

Trained new employees on proper protocols and customer service standards. Area Sales Manager 06/1985 to 10/1989

Steketees – Kalamazoo, MI.

Worked upwards from Part time Warehouse employee through several management positions up to Area Sales Manager position

Responsible for employee training, team building, stock management, employee reviews, operations of specific sales areas, opening/closing and daily procedures. Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.

Education

Some College (No Degree): Business Management

Pikes Peak Community College - Colorado Springs, CO Some College (No Degree): Music Education

Muskegon Community College - Muskegon, MI

Some College (No Degree): Music Performance

United States Army Element School of Music - Norfolk, VA

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