Customer Relations Service

CINDI CANALES

PROFESSIONAL SUMMARY

Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Skillful in building long-lasting, loyal customer relationships. Service-focused bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections.

SKILLS

• Documentation and reporting

• Empathetic and genuine

• Exemplary work ethic

• Microsoft Office Suite proficiency

• Customer Relations

• Conflict resolution

• Service-oriented self-starter

• Data Entry

• Correspondence composition

• Outstanding communication skills

• Receiving support

• Credit card processing

• Complaint resolution

• Service standard compliance

• Recordkeeping strengths

• Computer proficient

WORK HISTORY

Customer Service Agent, 09/2015 to Current

Kaiser Permanente – Fulton, MD

Maintained accurate processing information updates. Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.

Promptly responded to inquiries and requests from prospective customers. Assisted customers by answering questions, responding to inquiries and handling telephone requests. EDUCATION

Bachelor of Science: Criminal Justice, 07/2014

Kaplan University - Rockville, MD

Associate of Science: Criminal Justice, 05/2012

TESST College of Technology - Beltsville, MD

High School Diploma: 05/2010

Montgomery Blair High School - Silver Spring, MD

ACCOMPLISHMENTS

Customer Service - Consistently received positive feedback from members rand created repeat business by developing long-term relationships with customers Handled complaints, maintaining a positive experience for all rest.

Customer Relations - Earned highest marks for customer satisfaction, company-wide.

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