Virtual Assistant Customer Support

THOMPSON DEBORAH - ADMINISTRATIVE VIRTUAL ASSISTANT

******************@*****.***

+234**********

www.linkedin.com/in/thompson-deborah

Remotely/ Full Time

Data Entry Web Research Email Management Customer Support

Administrative Virtual Assistant with 1 year of experience in customer support and executive assistance. Proven track record in complaint resolution and enhancing customer retention.

Skilled in data management, ensuring accuracy and reliability in entries. I am experienced in WHMCS support and maintaining high customer satisfaction.

Strong communication skills facilitate effective client interactions. Capable of providing executive support, including inbox and calendar management and preparing presentations.

Proficient in conducting web research to optimize team efficiency. Dedicated to delivering exceptional service and contributing to team success. Work Experience

Administrative Virtual Assistant July 2024 – November 2024 DH Consult and Solutions - [CEO] Full time

Provide a high-level executive support including inbox management, calendar management, and preparing presentations

Handle and organize over 1,000 data entries per month across multiple projects to ensure data reliability.

Conducted web research for projects, gathering data from 50+ reliable sources each month. This helped the team make better decisions and saved 15 hours of research time.

Customer Support Representative November 2023 - June 2024 Da Mnager Tech company Full Time

Handled customer complaints with professionalism, successfully resolving over 90% of issues on the first call, which improved customer retention by 15%.

Conducted follow-up calls and surveys with 150+ clients monthly to ensure satisfaction and gather feedback, contributing to a 10% increase in overall service ratings.

Addressed and resolved an average of 100 WHMCS-related support tickets each month, ensuring 95% customer satisfaction by troubleshooting common issues, including billing, account setup, and module configuration.

Ensured a positive customer experience through clear communication and excellent phone etiquette.

Skills

Communication Skills

Organization Skills

Problem-Solving Skills

Attention to Detail

Customer Service Skills

Technical Skills (e.g., WHMCS, Microsoft Office)

Time Management

Data Entry Skills

Teamwork

Adaptability

Education/Certification

Global Wealth University

Bsc- Health Care Management

Joint Professional Training And Support Institute

Project Management Professional Cert.

Human Resources Management Cert.

ALX Africa

Virtual Assistant training - September 2024

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