Customer Service Quality Control

My Skills Include:

Highly adaptable and results-driven professional with a strong focus on customer service, leadership, and quality control in fast-paced environments, excels at managing and maintaining efficient workflows and overseeing teams, ensures the highest standards of quality and safety in all tasks, great expertise in both physical labor and customer-facing roles, handles busy periods with ease, while maintaining a positive, energetic attitude, skilled at training and motivating team members, optimizing operations, provides excellent service to meet customer needs, pays great attention to detail, ability to multitask, commitment to teamwork contribute to achieving both individual and organizational goals.

Past Experience

Spencer’s Gifts

- Greeted and welcomeed all guests with enthusiasm, providing a friendly and approachable presence as they enter the store to set a positive tone for their shopping experience.

- Assisted customers by offering information about products, promotions, and store layout, ensuring they find exactly what they’re looking for with ease.

- Guided guests to different sections of the store, helping them discover new arrivals, seasonal items, or special offers, ensuring an enjoyable and efficient shopping experience.

- Addressed customer inquiries, resolve concerns, and provided assistance in a professional and courteous manner, ensuring satisfaction throughout their visit.

- Assisted cashiers by guiding customers to checkout, offering help with transactions, and ensuring a smooth and efficient point-of-sale process.

- Helped maintain a clean, organized, and visually appealing store environment, ensuring that displays are inviting and that customers can easily navigate the store.

- Actively promoted in-store events, seasonal sales, and special promotions, encouraging guests to take advantage of exclusive offers and deals.

- Thrived in a fast-paced and high-traffic environment, working efficiently through busy periods without sacrificing customer service or store operations.

- Worked alongside fellow team members to ensure smooth operations, assist in store activities, and help meet daily sales targets while fostering a positive and supportive work environment.

Sho Nuf Turkey Farm

- Inspected freshly slaughtered whole turkeys for size, weight, and quality to ensure they meet strict safety and quality standards before processing begins.

- Skillfully and efficiently butchered turkeys, including the removal of feathers, offal, and parts, while maintaining cleanliness and precision in all cuts.

- Oversaw the operation of the assembly line, ensuring all processes are running smoothly, efficiently, and in compliance with health and safety standards.

- Transported turkeys weighing up to 55 lbs through various stages of the processing line, ensuring quick and careful handling to minimize delays and maintain workflow.

- Wore and maintained required protective equipment (e.g., gloves, aprons, and safety footwear) to adhere to health and safety regulations and prevent injuries.

- Monitored and adjusted workflow as needed to meet daily production targets, troubleshoot any production delays, and optimize efficiency without compromising quality.

- Maintained a clean and safe work environment by following strict hygiene practices, ensuring all tools and equipment are sanitized, and adhering to all food safety standards.

Build-a-Bear Workshop

- Engaged with guests of all ages, providing friendly, knowledgeable, and personalized assistance throughout their bear-building journey.

- Helped guests choose from a variety of stuffed animals, select outfits, and add unique accessories, ensuring that each creation is tailored to their preferences.

- Operated specialized equipment to stuff, stitch, and finish each bear or plush, ensuring high-quality craftsmanship.

- Conducted final checks to ensure all products meet Build-A-Bear's quality standards, ensuring both safety and durability.

- Assisted with stocking and organizing materials and supplies, keeping the store well-maintained and fully stocked for guests.

- Delivered exceptional customer service by building rapport, assisting with customization options, and ensuring an unforgettable experience for all guests.

- Worked closely with fellow team members to maintain a positive store environment and meet sales targets while promoting teamwork and company values.

- Ensured the store is visually appealing by keeping workstations clean, organized, and inviting.

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