Bilingual English Administrative Assistance

ISAURA DIAZ

702-***-**** **************@*****.*** Las Vegas, NV

Objective: To secure employment as an Administrative Assistance, where my skills, abilities and experience will be utilized within a company where there is opportunity for advancement. Ability Summary

• Bilingual English and Spanish.

• Type 40 wpm.

• Excellent communication skills; written & verbal

• Utilize office equipment to include copier/printer, fax machines, computers and telephones.

• Knowledge of medical terms, Billing, invoices, Insurance Verifications.

• Manage filling, scanning and record keeping.

Experience

Nevada Heart and Vascular Center, Las Vegas, NV – Operations 02/2022 – 08/2024

• Managing clinic workflow and communications, including phone management, email correspondence, etc.

• Coordinates daily operations and work activities for clinical and non-clinical services.

• Supports operations analysts with developing educational material for staff meetings and provides additional staff training as necessary.

• Identifies opportunities for department improvement and executes solutions under department leadership.

• In partnership with department leaders, identifies, develops and implements new processes and procedures as necessary, for improved workflow and/or patient satisfaction. Tesla Motors, Las Vegas, NV – Delivery Advisor/Texas Delivery Direct 12/2017 – 05/2021

• Aided Texas clients in preparation for the delivery of their vehicle by guiding them through; payment, F&I, trade-in process, incentives and other local requirements ensuring utmost accuracy in all documentation to avoid revenue recognition cases

• Verifying loan information on applications to obtain more information if missing data or mistakes are present.

• Communicating with customer to help them choose the best loan they can afford

• Utilized Salesforce CRM system skills to ensure accurate and timely information is available

• Managed internal communications across multiple business units to ensure transactional efficiency and cohesion in client experience.

• Maintained a delivery pipeline of 200 clients, ensured 95%+ customer satisfaction ratings as well as consistently achieved both personal and team monthly KPI targets. Toms Urban, Las Vegas – Server 12/ 2016 – 11/2017

• Ensured customer satisfaction by being friendly and accessible.

• Delegating role of clearing tables immediately after party leaves.

• Maintained a communicative environment for the team to ensure business efficiency.

• Answered questions about menu selections and made recommendations when requested.

• Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guest expectations.

Education

SIA Tech High School, Imperial Beach, CA High School Diploma

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